Office Manager Customer Service
Resume:
Diane Herder
Northglenn, CO 80233
***********@*****.***
Objective
To establish a Career with a company that will utilize my Management experience and one that promotes professional growth. Looking for a company that wants to hire employees for long term positions.
Functional summary
Extensive experience in Office Management, Experienced Customer Service representative and award winning Loss Prevention Officer specializing in company development and strategic planning with the ability to deliver mission-critical results. Spent 3 years with the Department Of Transportation in the TSA field. Over 10 years in the office management field.
Summary of qualifications
1994-2004: Managed various retail stores and departments. Handled all functions related to Retail Management, Employee Retention and Staff Development. Launched well received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity.
2004-2007: Worked for Department Of Homeland Security TSA division. Exercised extensive leadership and communication skills along with excellent customer service skills.
2005-2011: Managed partner relationships on a daily basis as an Office Manager and Account Specialist with Reps from various states on a daily basis. Helped develop new marketing strategies which increased customer base by 23%. Generated new business through one on one communication with companies and reps. Ensured strategy for launch of new product that became #1 in the marketplace 11 months after launch.
2011 – 2023: Helped open a Construction business and ran the Denver office doing all the clerical duties as an Office Manager. I was responsible for Payroll, Accounts Payable/Receivable, Hiring Sub Contractors, and ALL office duties required to run the office. The business has shut its doors with no notice to any employees and we are unable to locate the business owner.
Employment:
2023 – 2025: Gallagher Transport International, Denver CO
Responsible for checking and approving legal documents belonging to persons Locating or relocating to the U.S from foreign countries. Assembled the files for the Brokers and made sure the information was loaded into a file in a program called Smart Border. I was responsible for the all the incoming emails and making sure they were answered in a timely matter. I also worked with Quick books and various other programs. Was laid off due to lack of work.
2011- 2023: T Construction, Northglenn CO
Office Manager
Responsible for all office duties including Appointment setting, Doing all Bids, Processing bids, Accounts payable and receivable, Invoicing, Data entry, HR duties, Any and all office duties necessary to run a business including Travel And on 0ccasions helping in the field when needed. Helped get Business up and running. Experienced in many different computer Programs and applications.
2013- 2014: Neves Uniform & Equipment, Denver CO
Sales Specialist
Responsible for assisting Police Officers, Firefighters, EMT’s, Department of
Wildlife and various Security firms with all their uniform and tactical needs.
One main duty was to bill the departments and make sure each customer l Left
satisfied. Also responsible for opening and closing the department on a Daily basis.
2007-2011: Shafer Commercial Seating, Denver, CO
Account Specialist
Accountable for 29 east Coast states. Built relationships with company Reps that resulted in improved sales including overall customer satisfaction. Generated new business. Quoted prices and answered product questions. Offered suggestive selling ideas to customers and sales reps. Provided dates of delivery based on current product delivery dates. Follow up on customer questions concerning orders in house. Remedy errors and complaints internally before orders shipped. Address complaints concerning product problems referring to appropriate managers. Recommend to Management improvements in Product, Packaging, Shipping Methods, Service or Billing Methods and procedures to prevent future complaints.
2004-2007: Department Of Homeland Security TSA, Denver International Airport.
My responsibilities were but not limited to the identification of Improvised Explosive Devises (IED), Illigal of Dangerous persons or items that may be considered a threat to the public and those traveling with the Airlines. Due to security clearance I regret that I can not go into greater detail.
1994-2004: JC Penney Westminster, CO and King Soopers Denver,
Loss Prevention/ Security
At King Soopers and JC Penney I was responsible for the protection and company assets as well as the safety of Employees, Guests and their personal belongings through active deterrence. Responded to Robberies, Shoplifting and Internal theft. I was also responsible for Background checks on newly hired associates. Awarded top Loss Prevention Officer for three consecutive months based on apprehension rate and merchandise recovery. I contributed to the overall success of that retail location by assisting Management in promoting a sound company image and good guest relations.
Solid Rock, Inc. Denver, CO Office Manager
Worked in the Granite and Marble fabrication field. Duties included but not limited to Processing orders for homeowners and Contractors, handling incoming calls, Dealing with Large monetary transactions, Accounting, Computers, Invoicing, sales of Stone Tools and accessories. Collections and all other related office duties.
Thank you for your time, and have a great Day!
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