Call Center Customer Service

Laurinna B Mbilo

Bowie MD/717-***-****

*************@*****.***

linkedin.com/in/laurinnambilo

A highly innovative and objective individual interested in learning new skills and embracing technology, I am certified in office & administration

EDUCATION

● Job Corps Keystone (.gov) http://keystone.jobcorps.gov Office & Administration (Professional career training)

● Walter Johnson High School - Bethesda Maryland

high school (general studies)

relevant awards: Overall best in Art

CERTIFICATIONS

Office and Administration(I have successfully completed the office administration certificate with Opac.)

SKILLS

● Microsoft word, Excel, Microsoft office, Microsoft outlook

● computer literacy, Computer skills• Accounting • Data Entry

● Customer service

● Organizational skills/ Documentation

● phone etiquette

● Inbound Call Center/ Call Center Support

● Negotiation

● Time, order & Account management

● Bilingual

PROFESSIONAL EXPERIENCE

● Canvasser

The Outreach Team-Harrisburg, PA June 2024 to Present convincing people to register to vote for the upcoming election

● Call center Customer service Representative

EZ PASS-Harrisburg, PA June 2023 to Present

Answering inbound calls in a fast-space environment, Taking customer orders, handling their account updates. This includes: opening, closing, merging account, updating personal and vehicle information,Mailing documents, Conduent Vector database query support with extensive knowledge of Vector database and the ability to efficiently extract data meeting customer requests, Diagnose/debug reconciliation issues between RTCS (roadside system) • Assist with PENNDOT agreements Report on weekly and monthly CSC call center activity/statistics and document reports Assist with collection agency invoicing, Assist with bill payment, purchases, projections, budgeting, Customer service regarding warranty and pricing issues

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LANGUAGES

● English ( spoken & written)

● French (spoken & written)

● Sango (spoken)

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