Customer Service Insurance Specialist
Resume:
Sherry Ann Burnsed Lupica
Contact
Savannah, GA 31419
***************@*****.***
Objective
Seasoned insurance professional with over 30 years of comprehensive experience in underwriting, claims management, and customer service. Seeking to leverage my extensive industry knowledge, exceptional analytical skills, and proven track record of driving client satisfaction to contribute to the success of a dynamic insurance agency. Eager to bring innovative solutions and a client-focused approach to a new team, fostering growth and excellence in the insurance sector.
Experience
October 2007 – February 2025
Insurance Specialist • Country Financial
October 1992 – October 2007
Insurance Specialist • A. Brady Insurance
Responsibilities
Acted as a Property and Casualty Agent, specializing in quoting and underwriting home, auto, and flood insurance policies.
Provided exceptional customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
Processed payments efficiently and accurately, maintaining up- to-date records.
Explained insurance coverages and policy details to clients, ensuring they understood their options and benefits.
Conducted annual client reviews to assess coverage needs, recommend adjustments, and foster long-term relationships. Key Skills
Communication: Clearly explaining insurance policies, coverages, and options to clients.
Salesmanship: Effectively selling insurance products and meeting sales targets.
Analytical Skills: Assessing clients' needs and risks to recommend appropriate coverage.
Attention to Detail: Ensuring accuracy in policy documentation and client information.
Problem-Solving: Handling claims and resolving any issues that arise.
Time Management: Managing multiple clients and tasks efficiently.
Negotiation: Working with clients and underwriters to secure the best terms.
Technical Proficiency: Using insurance software and tools to manage policies and client information.
Interpersonal Skills: Building and maintaining strong relationships with clients and colleagues.
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