Administrative Assistant Customer Service

Fatima Mary Pascale

*** ******** ****** 717-***-**** Mobile

Phillipsburg, NJ 08865 ************@*****.***

CUSTOMER SERVICE / ADMINISTRATIVE ASSISTANT

VERSATILE, DEDICATED, CREATIVE PERFORMER with proven administrative, graphics design and computer / system skills. Adept in the use of Pagemaker. Strengths include:

• Fast learner with design & technical aptitude • Result oriented; get the job done

• Innovative and resourceful • Analytical / problem solver

• Detail oriented and conscientious • Communication skills

Skills: Software - MS Office: Word, Excel, Powerpoint; Access; Outlook; Desktop Publishing, Aldus Pagemaker; Front Page; Frameworks; Utilities - Norton Utilities, Norton Internet Security, McAfee; Operating Systems - Windows 9x, NT, XP; MS DOS; Unix; Hardware - IBM PCs.

Foreign Languages Spoken: Spanish, Italian and Portuguese

PROFESSIONAL EXPERIENCE

Riteaid 08/22/2023 to 12/4/2023

755 Memorial Parkway

Phillipsburg, NJ 08865

Part time Cashier – Attend to customers needs and ring them out at the register. Stocking products on the shelf. Adjust prices as needed.

Gabron Lighting, Inc. 09/25/2008 – 3/23/2015

1028 New Holland Avenue

Lancaster, PA 17601

Computer Systems Administrator/Graphic Designer – Part Time

Web page design, Data Base Administrator, Catalogue Design, Graphic Arts, Create an interactive Internet data base for New Customers for online product ordering. Administrator of the vehicle tracking system.

Lancaster General 01/16/2008 – 06/06/08

1030 New Holland Avenue

Lancaster, PA 17601

Account Resolutions Specialist – Temporary Position

Resolve open accounts by calling patients to set up payment plans to collect monies due. Send out collection letters to patients that can’t be reached by phone. If patients had insurance on date of service, I’ll forward the information to the proper CSR representative to have it properly resubmitted to insurance company for processing. Review Collection reports and other misc.

duties.

New Holland Family Practice 09/24/2007-12/28/07

New Holland, PA

CSR/Data Entry – Temporary Position

Check in patients, scan documents into computer, update patient’s information, and add insurance to patients accounts.

Lancaster General Hospital, Lancaster, Pa 12/11/2006 – 2/16/07

Patient Financial Services – Temporary Position

Update patients insurance records, apply insurance and bill. Issue refunds to patients that have overpaid and call patients to get correct credit card information to take payment over the phone. Pull bills for credit bureau and submit them, when asking for proof of debt.

BRUNSWICK ZONE, Belleville, NJ 1994 – 2006

Junior Director / League Record Data Administrator

Maintain and update weekly scores for 25 bowling leagues in database, using Frameworks on Unix system. Display and distribute results.

• Manage junior leagues with 225+ members and coordinate activities.

• Function as systems administrator (Unix, AS400), including on-call troubleshooting, software updates and installations. Troubleshoot and repair 2 – 3 PCs.

PASCALE’S MUSIC 1994 – Present

Owner / Operator

Operate karaoke and disk jockey services for restaurants and organizations. Maintain equipment; serve as emcee at events.

GIOVINE MUSIC, Nutley, NJ

Sales / Data Entry / Cashier / Receptionist / Bookkeeping 1994-1999

Worked part-time taking care of the Music Store, Cashier and sales of merchandise, database entry to update karaoke music, schedule music lessons for Students and other various duties.

KRAFT FOODS, North Bergen, NJ 1994 – 1996

Graphics Designer / Administrative Assistant – Sales Dept.

• Was trained in and used PageMaker to design and create high-volume weekly sales and promotion flyers and brochures for food product specials. Selected art. Handled some office duties (10%). Reorganized filing system.

CASE COMMUNICATIONS, Fairfield, NJ 1992 – 1994

Customer Service / Dispatcher / Computer Operator

Fielded trouble and customer service calls. Dispatched technicians within one hour. Supervised repair department. Handled purchase orders, compiled billing data and ordered parts via computer. Input product information.

TRI-STATE LIMOSINE, Wayne, NJ 1986 – 1988

Secretary / Customer Service / Dispatcher / Bookkeeping

Responsible for scheduling appointments, dispatching drivers, billing, and bookkeeping.

Prior: ATLANTIC ELEVATOR, Newark, NJ - Receptionist / Billing (1983 – 1984)

NORTH WARD CENTER, Newark, NJ – Admin. Asst. / Steno Instructor (1981 – 1983)

ARIES INVESTIGATIONS, W. Orange, NJ - Admin. Asst. / Collection Agent (2 years)

EDUCATION: North Ward Center – Administrative / Office skills; Pagemaker training

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