Customer Service Team Lead

Jonathan Blaine

Atlanta, *****, United States, 470-***-****, ********@*****.***

SUMMARY Dynamic claims professional with over 5 years of commercial property claims experience. Skilled in evaluating and managing complex claims, with a strong focus on customer service and compliance. Successfully resolved over 7,400 product package assessments with a 96.8% compliance average in previous roles. Expertise in fraud identification, claims investigation, and collaboration with vendors. Committed to delivering high-quality service and excellence to ARU, leveraging a comprehensive understanding of policies and claims management.

WORK EXPERIENCE

Sep 2023 – Present Auto Claim Adjuster Assoc. – Total Loss, STATE FARM INSURANCE Atlanta Evaluates and manages claims from initiation through to settlement. Assesses the extent and validity of claims, proactively identifying potential fraudulent activity.

Orchestrates services required by policyholders following an accident. Investigates, evaluates, and facilitates the settlement of insurance claims. Nov 2019 – Mar 2023 Sr. Office Production Assistant, TYLER PERRY STUDIOS Atlanta Appeared as a Featured Actor and/or Background Artist in over 38 productions.

Gained extensive experience as a Set and Office PA on 8 motion picture projects and 12 television series.

Cultivated strong time management and production guideline practices. Oct 2017 – Nov 2019 Asst. SDC/QC Team Lead/Amazon L2 Associate, AMAZON Smyrna Directed and supervised SDC Team personnel and daily operational activities.

Conducted thorough assessments on more than 7,400 product packages to identify damages and generate reports.

Achieved a 96.8% compliance average in package production lines. Jul 2015 – Sep 2017 OE Team Lead/Sr. Benefits Admin. Specialist, CONDUENT (FKA

- XEROX CORP.)

Cherry Hill

Orchestrated daily agendas for OE team representatives and resolved inquiries regarding employee benefits.

Provided functional guidance and training to junior staff members. Jul 2010 – Jun 2015 Sr. Appraisal Underwriter, STARS APPRAISAL SERVICES Mt. Laurel Reviewed and determined appraisal eligibility in accordance with established guidelines.

Collaborated with appraisers to resolve valuation discrepancies. Jan 2009 – Jul 2010 Sr. Home Retention Division Specialist, FIRST AMERICAN DEBT SOLUTIONS

Mt. Laurel

Coordinated with clients on mortgage modification and retention services. Analyzed client case files for attorney review purposes. Feb 2007 – Aug 2008 Residential Sales/Service Counselor/CAE, COMCAST CABLE Voorhees Managed incoming calls and negotiations for cable media and internet services.

Authorized service activations or declines after thorough assessment. Aug 2005 – Jan 2007 Sr. Mortgage Loan Broker/Sr. Loan Officer/Asst. Branch Underwriter, MID ATLANTIC CAPITAL/AC MORTGAGE LLC

Sewell

Facilitated loan origination and conducted compliance reviews. Oversaw refinancing and purchasing processes for clients. EDUCATION

Sep 1990 – Jun 1992 Germantown High School

H.S. Diploma, Computer Sciences

Philadelphia, USA

SKILLS Claims adjustment Policy review

Property evaluation QuickBooks

AWS Microsoft Windows

Excel SAP

Communication Time management

Leadership Attention to detail

Problem-solving

LANGUAGES English

LICENSING AND CERTIFICATION

, State Farm Insurance

Insurance Claims Adjuster Licensing

NPN #: 18555047

FL Designated Home State Adjuster (All Lines) #: G071257 GA Registration (Adjuster Auto/ Fire) #: 2024

LA Claim Adjuster (Property & Casualty) #: 1118569 NC Adjuster #:18555047

CT Casualty Adjuster (Ca-All lines ex Wc) #: 18555047 DE Adjuster (Casualty & Property) #: 300-***-****

KY Staff Adjuster (Casualty & Property) #: 1324487 NH Casualty Adjuster (Ca-All lines ex Wc) #: 18555047 OK Adjuster (Casualty & Property) #: 300-***-****

NM Staff Adjuster #:18555047

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