Customer Service Services Representative
Resume:
Candace Connor
Kingwood, TX *****
*********@*****.***
(832) 496- 6663
Work Experience
Client Services Representative
TriNet-Houston, TX
September 2023 to June 2024
• Assist clients with help on profile for yearbook planning and committee.
• Assist students/parents with personalizing their custom pages for yearbooks.
• Emailing and calling schools and staff with any troubleshooting they may need.
• Process orders, refunds, and complaints for yearbook sales.
• Escalate and known issues with system and sales problems.
• Work in Salesforce to troubleshoot and communicate any issues that customers may have. Remote Customer Service Representative
United Site Services-Houston, TX
February 2023 to September 2023
• Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales
• Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
• Upsell and cross-sell all product offerings available in the specific market
• Handle daily calls effectively while adhering to assigned schedules
• Manage inbound emails and cases effectively
• Hold professionally engaging conversations over the phone and via email
• Coordinate with various departments to ensure customer requests are handled appropriately and timely. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers
• Be aware of competitor activities in the region and assess opportunities for business development
• Work to revenue targets and KPI's as set by Supervisor
• Establish a quality relationship with all other Sales positions and leaders as needed
• Develop sales strategies to capitalize on inbound call wins and volume growth
• Keep up to date with industry news to identify opportunities for new business
• Maintain a comprehensive knowledge of all USS products and services
• Produce quotes and orders through Salesforce
• Document sales activities and leverage business intelligence through Salesforce.com; Know the critical steps of projects and project management
• Perform other duties as
Texas Work Advisor I
Texas Health and Human Services Commission-Houston, TX February 2020 to December 2022
Essential Job Functions:
As a Texas Works Advisor I (TWA I) / Medical Eligibility Specialist I (MES I) / Hospital Base Worker I (HBW I) you will receive paid, formal, training to perform the following essential job functions:
• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
• Perform other duties, as assigned.
Health Information Management Clerk
Texas Children's Hospital-Houston, TX
August 2018 to September 2019
Health Information Management
Gather information on patients records and doctors visits.
Comply with all HIIPA rules and compliance's.
Assist different government agencies with medical records for patients.
CPS, Police Departments, Grand Judy subpoenas, Disability and other places with records in a timely matter.
Provide care and help with parents who may be irate and upset.
Use problem solving skills to help assist patients with problems. Administrative Assistant
Cameron/ Schulmbuger-Houston, TX
January 2018 to May 2018
Develops partnerships with internal and external departments including Senior Leadership
Consistent exercise of independent judgment and discretion in matters of significance
Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
Organized and filed receipts and paperwork for all orders to place in system and on paper file
Make sure all orders are filled and completed with delivery being completed
Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
Customer Service Rep
Conduent-Houston, TX
February 2017 to June 2017
Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
Assist customer with their Cox cable service.
Perform technical support on Cox cable boxes and nodes.
Send out signals to customer cable boxes and exhaust all my tools to fix problems of customers. Send out technician to fix anything we can't fix.
Sign up new customers for service such as cable, home security, and internet Customer Service Rep
Grainger-Houston, TX
December 2015 to May 2016
Assist customers with Grainger online and in store purchases.
Assist customers any help they needed finding Grainger items on the website.
Answer phone calls for Grainger customers (100-150 calls)
Consistent exercise of independent judgment and discretion in matters of significance
Assist customers with product knowledge on any part or product they were trying to find. Customer Service Rep
United Health Care-Houston, TX
November 2014 to August 2015
Assist customers any problems they have with their Health care spending cards.
Track and analyze my own activity and results metrics on a daily basis
Assists customers in solving customer problems (technical, product, billing, etc.)
Develops partnerships with internal and external departments including Senior Leadership
Consistent exercise of independent judgment and discretion in matters of significance
Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
Customer Service Rep
JP Morgan Chase-Houston, TX
September 2013 to October 2014
Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
Assist Chase customers with handling their online accounts (checking, savings)
Troubleshoot customer online accounts when they had issues with their online accounts
Demonstrate the
. to properly go through company policies and procedures
Answer calls from angry irate customers and assist them while remaining calm
Assist in gatheringq, sorting, andL entering credits and adjustments to secure credits are given according to company guidelines
Customer Service/ Dispatch
METRO TRANSIT-Houston, TX
September 2012 to September 2013
Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
Assist customers with route information and directions on bus route
Collect customer information to send out bus routes and marketing ideas
Help customers navigate thru the Houston area safely
Answer calls from angry irate customers and assist them while remaining calm
Maintained a consistent knowledge on new and old routes while keeping customers updated on new information
Assistant/Receptionist
DIXON DELIVERY-Houston, TX
April 2010 to July 2012
Assist with the planning and directing of loads
Fax and print all files for the day to day loads
File all paperwork in an orderly fashion
Answer phone lines for the company
Customer Service Rep
CONVERGY'S-Houston, TX
June 2008 to June 2009
Ensured all performance metrics are achieved, while meeting and exceeding customer technical support requirements for appropriate product lines
Greeted and processed client orders and their specific needs with patience and sensitivity
Maintained detailed subscriber accounts for customer purposes
Provided effective billing, sales and technical support to subscribers
Stayed current on internal work processes, policies, and procedures Customer Service/Technical Support/Sales
NCO-Houston, TX
May 2007 to June 2008
Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
Coached and developed new employees on company policies and procedures
Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
Answered (100-150) incoming calls in a call center environment
Analytical problem solver maintain relationships with customers and vendors
Upheld the title of top customer service rep for 12 consecutive months
Generate quotas for customers; processed purchase orders
Assist in gathering, sorting, and entering credits and adjustments to secure credits are given according to company guidelines
Cook
Silverado Senior Living-Houston, TX
September 2006 to April 2007
Maintain and keep up with sanitation policies
Prepare meals for a large group of indiviuals
Prepare three meals and two snacks a day for a large group
Clean and sanitize and stock refrigderators
Prepare the dining areas for breakfast, lunch, dinner
Assist patients with Alzheimers
Education
Social work
The Art Institute Of Houston - Houston, TX
2013 to 2014
Diploma
Blinn Jr. College - Houston, TX
2005 to 2006
Aldine Sr. High - Houston, TX
2001 to 2005
Skills
• Avaya
• Cms
• Witness
• Team Management
• Customer Service
• Senior Leadership
• Child Protective Services
• Alzheimer's Care
• Sales Support
• Computer skills
• Customer service
• Microsoft Office
• English
• Inside sales
• Phone etiquette
• Medical terminology
• Organizational skills
• Communication skills
• Sales
• Dispatching
• Microsoft Excel
• Microsoft Outlook
• Warehouse experience
• Shipping & receiving
• Financial services
• Time management
Certifications and Licenses
Driver's License
Life & Health Insurance License
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