Customer Service Representative
Resume:
Natasha Tandy
Loan Processor/Closer/Insurance Sales
Detroit, MI 48206
*******@*****.***
A competitive position with a growing company that will allow me to display my leadership skills, as well as, prove my ability to deepen relationships with sales and retention in today's consumer market. Authorized to work in the US for any employer
Work Experience
Loan Processor
OneMain Financial - Evansville, IN
October 2022 to Present
Customer Service Representative
SKYGEN USA - Milwaukee, WI
Present
Provide insite to dental professionals as well as patients, regarding claims and authorizations. Provide exceptional customer service. Be aware of dental procedures and terms. Process follow ups and resolve issues. Process insurance claims
Assistant General Manager/Kitchen Manager
ServUs - Evansville, IN
March 2018 to April 2019
Customer Service Representative
Wayne County/Maximus Child Support Hotline - Livonia, MI September 2015 to October 2016
Responsibilities
To provide customer service to child support participants. To answers all questions and explain findings. To file motions and corrective actions. To process requests and research laws. To provide exceptional customer service.
Personal Banker
Huntington National Bank - Warren, MI
May 2015 to August 2015
Responsibilities
To service customers in a timely and ethical manner. To ensure all federal guidelines and bank procedures are executed at all times. To handle and process all banking transactions, as well as, process applications for credit products and loan requests. To profile customer portfolios, ensuring that they are taking advantage of products available. To process applications for refinance products and estimate cost, using company provided computer systems. To cross-sell and deepen customer relationships. Accomplishments
NMLS registered. Teller and consumer lending training Skills Used
excellent customer service
Retention Specialist/Dispatch
Time Warner Cable - Milwaukee, WI
January 2014 to July 2014
Responsibilities
To handle all incoming calls from current customers concerning their services and/or billing To intercept disconnection request by creating value and actively listening to customer concerns To understand the issue at hand and find a solution the best fits customers uncovered needs To retain customers and ensure complete knowledge of products and services To provide exceptional customer service
To provide date and time of services calls scheduled. Install/Repair/Troubleshoot To effectively communicate with drivers and 3rd parties providing concrete info about location and dates of service
To provide 3rd party venders with customer requests and repair dates of service Personal Banker
U.S. Bank N.A - West Allis, WI
January 2010 to March 2014
Interviewed customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds and securities. Assisted in building financial portfolios that helped in preparing clients for college and retirement cost Investigated and corrected errors, following customer and establishment records and using calculator and computer.
Opened new accounts.
Responsible for deepening relationships and recognizing what the customer needed. Obtained credit records from credit reporting agencies. Provided exceptional customer service at all times and had continuous customer compliments Payroll Specialist/HR Manager
Milwaukee Tire Battery - Milwaukee, WI
March 2008 to November 2012
Responsibilities
To respond to employee inquiries either by phone or email. To exhibit general knowledge of human resource, benefits administration and payroll processes. To maintain strong interpersonal and team building skills. Performs administrative activities, which includes completion and processing of Human Resource forms, preparing reports and conducting audits as required. Performs special projects and other related duties as required.High level of Integrity and the ability to maintain extreme confidentiality. Managed a team of 15 employees, including, schedule writing, PTO, employee conflict, coaching, customer de-escalation, payroll etc.
Accomplishments
Developed perfection in payroll department. Was able to provide exceptional customer service to employees and prospect employees.
Skills Used
Leadership, concern, loyalty, dedication, perfection, a close eye on details, cleanliness, integrity. Customer Service Rep (Mortgage)
Wells Fargo Mortgage Dept - Menomonee Falls, WI
December 2009 to August 2010
Processed payments and maintained records of mortgage loans.
• Typed letters, forms, checks and other documents used for collecting, disbursing and recording mortgage principal, interest and escrow account payments, using computer.
• Answered customer questions regarding mortgage accounts and corrected records, using computer.
• Examined documents such as deeds, assignments and mortgages to ensure compliance with escrow instructions, institution policy and legal requirements.
• Reviewed printouts of allocations for interest, principal, insurance, and tax payments to locate errors.
• Responsible for demonstrating exceptional customer care, and empathy Education
Associate in Architecture
Milwaukee Area Technical College - Milwaukee, WI
2009 to 2010
Culinary Arts
Cooking&Hospitality Inst. of Chicago - Chicago, IL 2005
Skills
• Exceptional attention to details as well as customer satisfaction and concern
• Human Resources
• Escrow
• Banking
• Benefits Administration
• Culinary Experience
Certifications and Licenses
NMLS
June 2015 to Present
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