Customer Service Des Moines
Resume:
Jenny Johnson
Casey, Iowa, **048
********@*****.***
EDUCATION
Atlantic High School, High School diploma,1984
Iowa State University, Ames, Iowa 1984-1985
EXPERIENCE
Bartender/Event Coordinator, Pioneers Pub, Casey, Iowa October 2024 to Present
Provide excellent customer service and team support. Assist in planning events and meetings.
Accurately reconcile cash drawer balances.
Stock and organize inventory to ensure availability. Head of Service and Support, ShearShare, Inc.
November 2017 to November 2024
Ground floor product development, handling clients of a mobile app, managing employees Property manager, 3100 Grand Condominiums, Des Moines, Iowa May 2015 to December 2019
Schedule maintenance visits, communicate with residents, and collect rent and dues, help draft budget.
Property manager, 111 City Lofts, Des Moines, Iowa November 2010 to December 2016
Schedule maintenance visits, communicate with residents, and collect rent and dues, help draft budget.
Analyst, Complogic, West Des Moines, Iowa
May 2007 to December 2010.
Analyzed and processed worker’s compensation claims for outside clients. Fitness Trainer and Manager, Curves, Des Moines, Iowa April 2006-May 2007
Did scheduling, trained new employees
Sales consultant, Essential Bodywear,
November 2005 to January 2009
This was a home based, supplemental income venture. Customer Service, Mortgage division-Wells Fargo, Officeteam West Des Moines and Des Moines, Iowa locations
July 2005 to November 2005
Submitted mortgage applications for brokers over the phone Manager, Curves fitness center for women, Ottumwa, Iowa May 2003 to July 2005
Did scheduling, trained new employees, payroll, some accounting. Helped to create and maintain positive environment; position ended due to relocation.
Account Services Representative, Sears Credit, West Des Moines, Iowa June 2000 to November 2002
Utilized customer service and problem solving skills daily, gaining knowledge of credit and finance; position ended due to relocation.
1990-2000
Ticket and Gate Agent, Access Air, Des Moines International Airport, Des Moines, Iowa
September 1999 to November 1999
Gained valuable customer service experience and knowledge of the airline industry; position ended when company went bankrupt Food Server and Bartender, A. K. O’Connor’s, West Des Moines, Iowa July 1992 to 2001
Learned to work in a fast-paced environment and prioritize tasks Trained individuals with different levels of experience Customer Service Representative/Sales, Nutri-System, Des Moines, Iowa September 1988-March 1990, September 1991-June 1992 Responsible for checking in clients; answering phones: PT sales consultant Assistant Manager on weekends and evenings
Customer Service Representative, Atlantic News Telegraph, Atlantic, Iowa March 1990-August 1990
Responsible for handling customer complaints and
renewing subscriptions
PART TIME POSITIONS:
Virtual Assistant and Receptionist, Upwork, Online January 2017 to present
Server, Bos Restaurant, Renaissance Savery Hotel, Des Moines March 2014 to August 2016 (hotel is closed for renovation) Morning and Evening Dining Room Server, private parties and In Room Dining Receptionist and Financial Aid assistant, Vatterott College, Des Moines November 2011-September 2013
Answered phones, did filing, assisted all departments. Banquet server, Christiani’s catering,
August 2011-November 2011
SPAL program, Des Moines University
August 2011-present
Learn and act out cases for medical students
Indexer, Health Systems International/Complogic
January 2011 to August 2011
Indexed claims for analysts.
Receptionist/registrar, Vatterott College, Des Moines September 2009 to May 2010
Answered phones, did filing, maintained student records, assisted all departments. Page 2 Page 3
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