Data Entry Surgery Scheduler
Resume:
Michelle Matt
PHILADELPHIA, PA *****
********@*****.***
EXPERIENCE
Surgery Scheduler/ Registrar
Wills Surgery Center, Warminster Pa 04/20 to present.
• Receive faxes from 19 eye doctors to schedule surgery at our facility. o Handle multi-channel interactions in from patients, families, and physicians’ surgery scheduler contact.
• Review fax for all information required to set up eye surgery of patient demographics.
• Obtain insurance information for patient verification of coverage for surgery.
• Review Dr diagnosis codes and procedure codes.
• Input all information from Dr. fax to Advantix system for schedule.
• Follow departmental protocols to ensure patient accurate information into data entry.
• I fax daily schedule to Dr. for review before day of surgery.
• Prepare client charts with gathered information from Dr. o Patient demographics
o Identity
o Insurance cards
o Recent medical exams for clearance
o Label/sticker
o Signature forms
• Set schedule and send to anesthesiologist center with dates and count needed one week prior to surgery dates.
• Register patients at time of surgery providing patient efficient care.
• Obtain physical insurance/id cards.
• Scan ID/Insurance cards to Advantix patient electronic file.
• Review all information, verify, and correct/update any changes at time of registration.
• Obtain physical signatures.
• Place ID bracelet on patient
• Advise nursing if there are any special needs.
o I.e.: cannot use arm for blood pressure cuff/iv
• Answer phones/walk ins and family questions.
• Direct calls to billing/or insurance verifications to proper parties Mail Handler
United States Postal Service, Philadelphia, Pa 8/7/2020 to 12/2020
● Set up station from multi-faceted package handling mail processor.
● Collect packages from mail processing machines weighing up to 60 lbs and distribute it to respective distribution boxes to be sorted and sent to postal customers. Utility Termination Investigator
PA Public Utility Commission (PUC), Philadelphia, Pa 8/2019 – 3/2020 Responsible for answering the PUC’s Bureau of Consumer Services’ toll-free telephone number for consumers concerning utility services throughout the State of Pennsylvania.
● Interviewing residents, which includes obtaining, evaluating, researching and effectively communicating information in a clear and concise manner.
● Responsibilities also include Report Analysis, Research, Tariffs, Interacting with other agencies, public and coworkers.
Utility Complaints Interviewer
PA Public Utility Commission (PUC), Philadelphia, Pa 8/2018 – 8/2019 Responsible for answering the PUC’s Bureau of Consumer Services’ toll-free telephone number for consumers concerning utility services throughout the State of Pennsylvania.
● Query consumers on the nature of the problem, summarize information provided onto BCS computerized informal complaint system and ensure information is concise and accurate.
● Take action to calm down emotional or irate customers through words or tone of voice in order to assure that the information being provided is understood.
● Inform customers of Commission rules and regulations while ensuring their understanding. Advises consumers of their rights and responsibilities relating to the informal and formal dispute process.
● Notify utility company officials of informal complaints and need for a utility report to facilitate the office’s ability to respond to the informal complaint. Community Engagement Coordinator
Philadelphia, Pa 2005 - Present As a volunteer I Created, Organized, led multiple Community Outreach Events including East Coast Street Walkers; Super Zach & Nickels for Nicky; Good Morning Sunshine; Rally for Riley and Golf for a Cause. Working with local organizations and community members throughout Philadelphia to raise awareness and funds for Mitochondrial awareness and Breast Cancer particularly to High School students.
● Recruit/Train/Support Volunteers.
● Fundraise.
● Spokesperson for all community gatherings and events.
● Create and distribute materials to vendors and spectators along routes.
● Organize Walks
● Recognized by Susan G Komen Foundation
Assistant Manager, Lublin Corporation, Philadelphia, PA 1/2018 – 8/2018 Assisted in all operational and administrative management duties as assigned.
● Oversaw tenant requests for work orders to include obtaining estimates, providing proposals, submitting work orders and invoicing tenants.
● Responsible for leading regular inspections of properties with janitorial and landscape providers and other service providers.
● Managed the building staff in the absence of the property manager and general manger.
● Oversaw aspects of tenant improvement work.
● Obtained and reviewed reports on behalf of the property manager.
● Interpreted governing policies, procedures, lease agreements and storage rental agreements abstracting the terms, conditions and modifications into the client’s accounting system.
● Assisted in receivables collections by placing telephone calls and drafting letters and calculating rent due, late fees and accumulated interest.
Administrative Assistant Office Manager, MPA, Jenkintown, PA 6/2017 – 1/2018 Assisted the property manager, leasing agents and staff in communication of daily operations.
● Handled all tenant requests, obtained estimates, provided proposals, work orders and invoiced tenants.
● Assisted with the financial management of properties; received, dispatched, and logged work order calls and facilitated and maintained tenant work orders in the system.
● Assisted senior management in the development and implementation of policies and procedures to improve the effective and efficient use of properties.
● Worked closely with third-party service providers to ensure that assets are managed to yield optimal returns.
Receptionist, St Joseph Manor, Meadowbrook, PA 5/2015 – 6/2017 Responsible for answering phones, scheduling appointments, greeting patients upon arrival and gathering all personal data and insurance information and entering patient appointments, demographic information and visit/charge data into the office scheduling and billing system.
● Prepared referrals for patients, collects fees for services rendered and completes the end of the day deposit records. ● Supported clinical services provided in office and performed basic screening services with documented competencies.
Insurance Agent, Farmers Insurance, Philadelphia, PA 4/2012 – 6/2017 Assisted customers needing to file insurance claims. Interacted with customers included initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed. Responded to inbound telephone inquiries in a Claims Contact Center. Initiated auto and homeowner claims by obtaining preliminary information from agents, insureds and third parties. Licensed Insurance Agent, Nationwide Insurance, Philadelphia, PA 2/2000 – 04/2012 Provided prompt efficient service for assigned products and service center to internal and external customers. Consulted and interpreted contract provisions for current and past products and assumed business for policyholders, agents, brokers and other Enterprise operating units.
● Processed business in accordance with government regulations, contract provisions, and internal procedures and controls. ● Maintained current knowledge of contract and product provisions, administration of Nationwide products, processing systems, and related federal and state regulations. EDUCATION
● South Philadelphia High School, Philadelphia, PA Qualifications Summary
A hard-working team player with the ability to multi-task and to meet deadlines without compromising accuracy, excellent product quality and attention to detail. Strong written and verbal communications skills consistently produce communications and other materials that are effective and of a professional nature. Provide superior internal and external customer service exercising good judgment and self-control. Exceptional Customer Service from years of working with the public in multitude situations. Core Competencies
Excellent Communication
Skills
Microsoft Proficient
Accurate and Detailed
Proactive Team Player
Highly Organized
Key Accomplishments
Regulatory
Comprehension
Resident Relations
Property Management
Productivity and Efficiency
Improvement
Investigative
Training and Development
Problem Solving
Social Media
Decision Making
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