Operations Manager Senior Director
Resume:
PROFILE
Experienced operations manager with ** years of experience encompassing franchising, operations both nationally and regionally. Supported growth of over 200 locations, and developed operational systems to manage the growth. Creates and executes strategies with a focus on improving the customer experience, long-term relationships with team members and increasing profitability for business partners.
PROFESSIONAL EXPERIENCE
Senior Director of Operations, Canada Fatburger Vancouver, BC November 2024 - Present
Direct operational strategy and execution across 77+ Fatburger locations nationwide, ensuring alignment with corporate objectives and growth targets.
Lead and mentor a senior leadership team of 7 district managers, driving operational excellence and fostering a culture of accountability and performance.
Monitor key performance indicators and industry trends to inform data-driven decision-making and strategic direction.
Business Consultant, Western Canada Whitespot/Triple O’s Vancouver, BC July 2019 – March 2023
Oversee operations for 36+ restaurant locations across British Columbia, ensuring consistent operational excellence and alignment with corporate objectives.
Lead the onboarding and training of new franchisees, ensuring full adherence to brand standards and leveraging audit systems to identify areas for operational improvement and excellence.
Conduct comprehensive financial reviews, including P&L and balance sheet analysis, with owners and managers to drive financial performance and support strategic decision-making. Manager, Business Development, Western Canada Tim Hortons, RBI March 2017- February 2019
Oversees management, budget compliance, and overall operations of 113 restaurants throughout Western Canada.
Responsible for P&L review with ownership to ensure maximum profitability of establishments.
Conduct assessments and propose improvements to methods, systems and procedures in areas such as business strategies, operations, marketing and human resources.
Creating and executing franchise agreements for new stores existing franchise partners are opening under their current development schedule.
Working with existing franchise partners and Tim Horton’s real estate team to find additional markets to add stores to their existing agreements.
General Manager, Corporate Stores Booster Juice Vancouver, BC June 2015-March 2017
Lead and Manage the Corporate Locations in achieving the Financial Operating Plan.
Execute the strategy to achieve the sales and profitability targets in all locations. WEILUN HUANG
22 - 9211 Mckim Way
Richmond BC, V6X 0 T 1
w ***********@*****.*** https://www.linkedin.com/in/weilunhuang
Analyze business performance and provide feedback, guidance, and training in order to impact business results.
Provides strategic and tactical guidance on developing restaurant operations, standards and guidelines including service, product preparation, sales, guest relations, safety/security and management development.
Food and Beverage Manager River rock Casino Richmond, BC June 2014-June 2015
Oversee 9 Food and Beverage outlets, P&L, Inventory and day to day operations within budgeted guidelines and to the highest standards. Outlets in the Resort: Curve Restaurant, Lulu's Restaurant, Tramonto, The Buffet, Java Jacks, 24/7 Food Court (Triple O's, International, and Asian Cuisine), Casino Floor Bars, and High Limits.
Service Manager, Front Office Shangri La Hotel Vancouver Vancouver, BC October 2013-February 2014
Direct and control the activities of the Front Office, Reservations, Guest Services, Bell Team, and to ensure adherence to five diamond standards.
Monitor revenues, expenses, payroll, inventory control and management, and adhering to and meeting strict and aggressive budgets.
Guest Services Manager Delta Vancouver Suites Richmond, BC September 2012-October 2013
Manage and direct smooth, friendly and efficient operation of the hotel. Directed the Front Office Team, Housekeeping, and Signature Club
Front Office Supervisor Fairmont Vancouver Airport Vancouver, BC December 2010-September 2012
To manage, administer and direct smooth, friend and efficient operation of the hotel
Keep “open communication” between management and employees
Ambassador for the hotel, answering questions about the hotel, attractions, events and reservations
Provide and dispatch immediate actions to all guest concerns Reservations/Front Desk Hilton Vancouver Airport Vancouver, BC January 2009-December 2010
Resolved customer complaints by using effective listening and problem-solving skills
Process Reservations by mail, telephone, fax or central reservations systems.
Develop plans to increase occupancy and ADR through walk-ins and upselling. EDUCATION
Bachelors of Business Administration (BBA) 2012
University of British Columbia Vancouver, BC
Bachelors of Hospitality Management (BHM) 2014
Vancouver Community College Vancouver, BC
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