Customer Service team leadr Call Center

Otman Chebihi

Luxury Sales Professional

Experienced retail professional with over a decade of expertise in sales and customer service. Known for consistently exceeding sales targets and delivering exceptional service. During the pandemic, successfully adapted by transitioning to roles in call center management and e-commerce operations. Returned to Dubai Duty Free in 2023, leveraging proven skills to specialize in perfume sales and driving revenue through upselling and link selling.

*************@*****.*** +971*********

Abu Dhabi, united arab

emirates

SKILLS

Sales Expertise

Leadership & Team

Management

Customer Service Excellence

technology Proficiency

Communication

LANGUAGES

arabic

Native or Bilingual Proficiency

English

Full Professional Proficiency

French

Full Professional Proficiency

CERTIFICATES

CUSTOMER SERVICE AND

MANAGEMENT

(05/2022 - 05/2023)

EDUCATION

High School Diploma in

Science

sale

09/2009 - 09/2010,

IT Diploma in Software

and Hardware

OFPPT

09/2010 - 09/2012,

Diploma in Customer

Service and Aviation

Safety

INFOHAS Rabat

09/2013 - 09/2015,

WORK EXPERIENCE

Sales Assistant

Dubai Duty Free

09/2013 - Present,

Assist customers in order to help them to find what they need. Maximize sales revenues through upselling and marketing programs. Provided outstanding service to customers of diverse nationalities. Handle customers complains and offer service recover. Branch Manager

Rivoli Group Luxury Retail dubai

11/2021 - 09/2023,

Managed multiple stores, leading multicultural teams to achieve sales and store targets.

Oversaw daily operations, ensuring high standards of customer service and team performance.

Demonstrated excellent upselling and link-selling techniques to exceed sales targets.

E-Commerce Executive

DW Luxury Retail (Jewelry & Watches)

06/2020 - 11/2021,

Handled e-commerce platforms and managed business websites. Utilized multiple software tools to optimize online retail operations. Coordinated product listings, pricing, and promotions to align with brand strategy and market trends.

Call Center Team Leader

cupola tele services

11/2019 - 06/2020,

Supervised floor operations and resolved high volumes of inbound and outbound customer calls.

Handled customer complaints effectively, ensuring customer satisfaction. Monitored team performance, provided coaching and support to ensure adherence to quality standards and key performance indicators (KPIs). Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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