Customer Service Call Center

Shalottie Jones

Houston, TX *****

******************@*****.***

+1-832-***-****

• Medical dispatch

• Team Lead Supervisor

• Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

• Call Center Representative with expertise providing customer support in high call volume environments.

• Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Willing to relocate to: Houston, TX

Authorized to work in the US for any employer

Work Experience

Customer Service Agent

AnswerNet - Houston, TX

April 2016 to Present

• Answering Incoming Call center Customer service Agent

• Taking a message when an office is unavailable.

• Answered up too three phone lines at once, using multi screens.

• Gathered and verified all required customer information for tracking Education

High school diploma

Kashmere High School

August 2012 to June 2015

Skills

• Customer Service (7 years)

• Communications (7 years)

• Microsoft Excel (7 years)

• Data Entry (7 years)

• Warehouse Experience (3 years)

• Microsoft Office (7 years)

• Medical Scheduling

• Medical Receptionist (3 years)

• Insurance Verification

• Medical Records

• Medical Office Experience

• Medical Billing

• EMR Systems

• Patient Care (3 years)

• HIPAA

• Typing (7 years)

• Time management

• Freight Experience

• Medical Coding

• Medical Terminology

• Hospital Experience (7 years)

• Triage

• Anatomy Knowledge

• QuickBooks

• ICD-10

• Ruby

• Security (2 years)

• HACCP

• Aviation (4 years)

• Medical Manager (1 year)

• Heavy lifting

• Customer service

• Driving

• Cash handling

• Sales

• Retail sales

• Analysis skills

• Pricing

• Windows

• Microsoft Access

• Google Docs

• Hospitality

• Marketing

• Upselling

• Conflict management

• Security

• Leadership

• Sales management

• Telecommunication

• Insurance sales

• Forklift

• Order entry

• Guest services

• Front desk

• Hotel experience

• Mac OS

• Customer support

• iOS

• Grocery store

• Caregiving

• Hospital experience

• Vital signs

Certifications and Licenses

Driver's License

August 2023 to July 2032

Non-CDL Class C

Guard Card

Armed Security License

Life & Health Insurance License

Property & Casualty License

Contact this candidate