Customer Service Experience
Resume:
Soumaly (Mollie) Hurtado
************@*****.***
Introduction
I am a dynamic team player with a proven track record in multiple leadership and support positions. I have experience enhancing customer satisfaction through exceptional service and efficient problem-solving. My skills in money management, managing high-volume orders, and increasing efficiencies can make a positive impact within your team. Currently, I am looking for a position that will leverage my experience and provide these critical skills to support your organization. I am confident that I can make a positive impact and support any team I am part of with solid performance and a can-do attitude.
Skills and Strengths
Customer Service:
Strong work ethic, reliable and dependable
Team player
Strong problem-solving skills
Excellent oral & written communication
Resolve issues efficiently
Culinary Experience
Food Preparation
Restaurant Experience (Front and back of house)
Supervisory Experience
Money Management
Attention to detail
Accuracy
Cash drawer maintenance
Ledger balance management
Dependability
Work Experience
March 2024 to July 2024
Cashier- Loves Country Store, Fillmore, UT
Greeted customers and responded promptly to customer needs
Operated cash register for cash, check, and credit card transactions
Money Management
oBalance register start and end of shift
oProcess credit cards transactions in a Point of Sale (POS) system
Worked flexible schedule and extra shifts to meet business needs
Streamlined order assembly process by coordinating effectively between kitchen and service staff, resulting in faster order fulfillment
Order supplies and manage inventory
Support larger team as needed
July 2022 to September 2023
Manager-Pennywise Mart, Salt Lake City, UT
Collaborated with team members to achieve efficient service during peak hours
oMinimizing wait times for customers
oEnhancing customer experience
Training of new hires on cashiering processes, policies, and best practices
Money Management
oBalance register start and end of shift
oProcess credit cards transactions in a Point of Sale (POS) system
Motivate team to enhance customer experience
Order supplies and manage inventory
Operated and sanitized kitchen and food preparation equipment
Utilized product knowledge of foods and beverages to make suggestions to customers
Answer phones for orders and assist customers
February 2020 to July 2022
Food Runner-Chilis Bar and Grill, Midvale, UT
Enhance customer experience by addressing customers concerns quickly and efficiently
Support back and front of house with filling food orders
Provide support in ensuring the cleanliness of the restaurant
Support in restocking supplies as needed
Assist in monthly inventory
Education:
High school diploma, South Park Academy, Draper, UT
oGraduated May 2009
Software Knowledge:
Microsoft Office (including Word, Excel, Outlook, PowerPoint, and Visio)
Adobe Reader
Adobe Acrobat
References:
Available upon request
Contact this candidate