Software Testing Life Cycle

Ankita Mathur

***********@*****.*** 630-***-****

Professional Highlights:

●5+ years of IT experience of in Software Testing and Business analysis working for various domains such as Finance Healthcare, Banking, Pharmaceutical, etc.

●Excelling Working Experience in Agile methodologies for Development and Testing Life Cycles.

●Good at various types of testing, such as Black box, Gray box testing, System, Functional Testing, End to End, Integration Testing, Performance and User Acceptance Testing (UAT).

●Proficient in working with leadership to identify strategy, objectives and scope for marketing data optimization.

●Good knowledge of healthcare and pharmaceutical industry, drug products, HIPAA, etc.

Summary:

●Professional working experience in all phases of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) that include Requirement Gathering, Analysis/Design, Documentation, Development and Testing.

●Experience in Software Testing on Client Server, Web based, Windows and GUI Applications.

●Experience in performing Integration, Unit, System, Smoke, Sanity, Performance, Product, Regression, Security, UAT, GUI and Data Driven Testing, Database testing, Functional Testing, Cross Browser Testing and SAP Testing.

●Experience in writing Test scenarios, Test Conditions, Defining Test Cases, Developing and maintaining Test Scripts, Test plans, Defects and Status Reports.

●Experience in using various kinds of Defect tracking tools like HP Quality Center / ALM and JIRA.

●Experience in using MS Excel, Word, Access, and PowerPoint to process data, create reports, analyze metrics, implement verification procedures, and fulfill client requests for information.

●Actively involved in gathering requirements from end users, involved in modifying various technical & functional specifications.

●Proficient in gathering requirements and authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS).

●Adept in business process improvement, re-engineering, change request management, review process, and reporting escalation.

●Created process flow diagrams, activity diagrams, swimlane diagrams, class diagrams, etc.

●Well experienced in performing data analysis, developing mitigation plans and status reports.

●Successful in engaging with the cross-functional teams to gather requirements, dependencies, etc.

●Experience in working Trading, Investment and Capital market Applications.

●Experience in testing having Mortgage experience.

●Develop business and system analysis and design models using Visio as per Unified Modeling Language (UML), Business Process Modeling Notation (BPMN) standards

●Experience in Financial Industry with exposure to Automated Financial Systems, SWIFT messaging, FX Rates, Risk Analytics, Retail Banking, Commercial Banking, Wealth Management, Treasury Management and Investment Banking

●Understanding of Financial Statements, Options, Fixed Income Securities, Equities, Futures, Cash Flows, Financing Structures, etc.

●Point of contact for the offshore team responsible for work allocation and coordination.

●Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.

●Hands-on team player with great communication skills and adaptability to new technology.

●Easy learner and great attention to detail.

Technical Skills:

●Test Management: HP Quality Center/ ALM, Azure DevOps, JIRA, Selenium.

●Databases: MS SQL Server, Azure Cosmos

●Languages: C, Java, SQL

●Office Tools: MS Office (Word, Excel, PowerPoint, Visio, Outlook, etc.)

Certifications:

●Certified Quality Assurance Tester

●Certified Business Analyst

●Certified Scrum Master

Education Details:

●Master’s in Business Administration in Finance from Osmania University, Hyderabad India, 2016.

●Bachelors in Computers from Osmania University, Hyderabad India, 2013.

Professional Experience:

WellDyne Specialty Pharmacy Jan 2024 – Present

BA/ QA Analyst

Analyzed and optimized business workflows within the ePostRx platform to improve prescription processing and claim adjudication efficiency.

Collaborated with cross-functional teams to gather and document business requirements for enhancements and customizations in ePostRx.

Conducted data analysis on ePostRx system outputs, including prescription claims, drug pricing, and pharmacy network performance to support cost-saving initiatives.

Created Use Cases in Azure DevOps by converting the business requirements into user stories for ePost Rx PBM application.

Assisted in configuring ePostRx to ensure compliance with regulatory requirements (HIPAA, Medicare/Medicaid) and PBM business needs.

Led user acceptance testing (UAT) for ePostRx upgrades and new feature implementations, ensuring functionality aligns with business objectives.

Generated and distributed custom reports from ePostRx on drug utilization, plan performance, and claims processing accuracy to inform stakeholders

Acted as the liaison between business units, IT teams, and external vendors to implement and maintain effective ePostRx solutions.

Supported project management activities for ePostRx system enhancements, including project scope definition, timeline planning, and resource allocation.

Developed training materials and conducted user training sessions for PBM staff to maximize the effective use of the ePostRx application. Production Support Analyst (ePostRx) Resume Bullet Points:

Monitored the ePostRx production environment to identify, triage, and resolve system issues, minimizing disruptions to prescription processing.

Investigated recurring issues within ePostRx, performed root cause analysis, and implemented long-term solutions to prevent future incidents.

Provided end-user support for ePostRx, troubleshooting and resolving issues related to system performance, prescription claim submissions, and workflow errors.

Collaborated with developers and QA teams to test, validate, and deploy patches and updates in the ePostRx production environment.

Managed incident communication with internal teams and external vendors, ensuring timely resolution and stakeholder updates during ePostRx outages or issues.

Ensured all ePostRx support requests were handled within established Service Level Agreements (SLAs), prioritizing tasks to meet business-critical deadlines.

Maintained up-to-date documentation of ePostRx configurations, known issues, and incident resolutions to support continuous system improvements.

Identified and implemented process improvements in ePostRx to enhance system stability and streamline production support workflows.

Managed change control processes, ensuring that all updates and modifications to ePostRx production environments were properly tested and approved before deployment.

Environment:, Azure DevOps, ASC Trac, MS SQL Server, SOAP UI, Orchestrator, MS SQL, MS Office

Abbott Laboratories, Lake Forest, IL Dec 2020 – Dec 2023

BA/ QA Analyst

Responsibilities:

●Responsible for supporting and testing multiple NAVICA products (Consumer, Admin, Connect, etc.)

●Performed testing activities - create test cases in JIRA and run multiple stages of testing as a part of the project.

●Generating Defect reports and interacting with the development team.

●Worked with the ARDx business to document the business requirements for the NAVICA products and convert them into user stories.

●Analyse the impact of the proposed solution for NAVICA Consumer and Connect across the business and develop use cases to explain/demonstrate business requirements/specifications to IT team.

●Participated in the technical design review sessions with the developers and architects.

●Participated in the working sessions to drive NAVICA Consumer initiatives with product owners, business architects, strategy team to ideate, design and define the product capabilities.

●Develop, maintain, and continuously progress in knowledge of business functions.

●Responsible for managing the Program Level RAID log (Risks, Actions, Issues and Decisions) and the mitigation strategies at the program level and remove them working with the cross-functional NAVICA teams as needed.

●Participated in the UI/ UX Design sessions to design the interface for NAVICA Consumer.

●Mentor new joinees to support the investigation of incidents/ cases.

●Need to troubleshoot issues, translate those into knowledge articles that can be used by customer service agents.

●Provide Subject Matter Expertise for all the incident types and product features

●Create system documents based on new functionalities released

●Performed GAP and risk analysis of existing systems and evaluated benefits of the new system.

●Created the Business Requirements Document for the project working with the business users.

●Facilitated the JAD sessions with the Business Stakeholders, Developers and Architects and translated requirements to development teams.

●Actively participated in the sprint sessions - Sprint planning, Sprint daily stand up, sprint review and sprint retrospective meetings and encouraged team participation to increase productivity and efficiency of the team and process.

●Developed Use Cases in JIRA by converting the business requirements into user stories.

●Assisted the PM in creating the project plans and managed changes to the scope of the project.

Environment: HP Quality Center/ ALM, TOSCA, JIRA, HELIX, Salesforce, MS Azure, SAP Business Objects, MS SQL, MS Office

Meijer, Grand Rapids, MI Jun 2020 – Nov 2020

BA/ Quality Analyst

Project Description: (Merchandising – Pricing and Promotion) This is a regional American supercentre chain with its corporate headquarters in Michigan Founded in 1934 as a supermarket chain, it is credited with pioneering the modern supercentre concept. Pricing and Promotion is one of the sub lobs of the M & SC area, the aim of this project to streamline Pricing and Promotion systems. This application is used by corporate buyers.

Responsibilities:

●Involved in testing the online application which allows super markets to run stores integrating with pricing and promotions.

●Performed all testing activities from initial test planning through final system test execution on the application.

●Involved in project as a QA Analyst to understand the business needs and objectives of the system.

●Participated in the requirements review meetings to understand the business functionality and determined the testing scope.

●Verified that the code deployed is installed correctly by performing smoke testing in online Screens.

●Developed Test plan and User Review documents using the Business and Functional requirement documents and presented them to the business users.

●Created Test cases in HP Quality center and mapped them with the requirements.

●Performed Security testing for the online application by applying the necessary scripts.

●Performed regression and system testing on newly designed and modified applications/systems.

●Reported all defects found while testing and logged them by using Quality Center. Independently followed up with design/development team regarding defects.

●Documented the test results using Microsoft Word and Excel.

Environment: HP Quality Center, JIRA, Tableau, MS SQL, MS Office

TCF National Bank, Schaumburg, IL Nov 2019 – May 2020

Quality Analyst/ Business Analyst

Description:

TCF National Bank is a premier Midwest bank offering consumer and commercial banking, trust and wealth management, and specialty leasing and lending products and services to consumers, small businesses and commercial clients. The project included building an online application to support TCF bank’s commercial lending business after the merger with Chemical Bank.

Some of the functionalities included - Loan Origination, Approval application designed to automate the application process by integrating the application submission, pre-qualification, appraisal and loan approval process into a single parallel application

Responsibilities:

●Responsible for gathering Requirements and creating BRS and FRS for the project.

●Analysed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.

●Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analysing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).

●Experience in Mortgage Insurance Loan origination, Pricing and selling Underwriting Systems.

●Worked closely with clients in gathering requirements creating Scenarios and test data for Smoke Testing, Integration Testing, Regression Testing and System Testing.

●Analysed the Business Requirements Document (BRD), modified the Master Test Plan and prepared detailed Test Cases for the UAT.

●Experience in Correspondent Lending in banking domain.

●Responsible for creating Use Cases, Business Processes and Work Flow Diagrams using MS Visio and MS Excel.

●Involved in User Acceptance Testing (UAT) and Integrated Services Testing.

●Attended Scrum meetings, User Story understanding meetings, Planning meetings and Retrospective meetings with project team to determine scope, limitations.

●Involved in Mortgage Insurance (MI) Credit Risk based, securities Loan origination.

●Performed transaction-level Compliance analysis as part of a Correspondent Lending Operations loan review.

●Involved in Requirements verification Testing, Functional Testing, Integration Testing, Black box Testing, Recovery Testing, GUI Testing, Regression test suites.

●Created test scripts for Security, Positive, Negative and User Acceptance Testing (UAT).

●Using JIRA, effectively managed the user stories, reporting, assignment and defect management.

●Performed Backend testing by writing SQL queries to extract Data from Tables and to verify the output Data of the SAP BI reports.

●Performed GUI Testing on various charts showing amortization details.

●Conceptualization and modification of new and existing test scripts for User Acceptance Testing (UAT) which involve test environment setup.

Environment: JIRA, Zephyr, SAP Business Objects, MS SQL, MS Office

HSBC, Hyderabad, India Nov 2017 – Dec 2018

QA Analyst/ Business Analyst

Responsibilities:

●Gain understanding of HSBC’s financial products for Retail Banking, Wealth Management, Mortgage Loan processing.

●Substantiated Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification.

●Experience in performing User Acceptance Testing (UAT) and Integrated Services Testing.

●Experience for treasury, agency corporate, mortgages and equities.

●Experience in involving gathering requirements and documenting.

●Experience in Correspondent Lending and Loan Origination.

●Facilitated in the requirement walkthrough and effectively interacted with business and onshore members to understand the scope, requirement, priorities, criticalities and dependencies.

●Building test plans and test cases and completing user acceptance testing and system end to end testing.

●Experience in Credit Risk, Financial Commercial and Mortgage.

●Experience in Audit mortgage loan packages for completeness and accuracy for correspondent lending.

●Responsible for assuring quality, conducting system and UAT testing, Creating traceability of requirements through entire SDLC and validation of operational documentation.

●Extensively worked in User Acceptance testing (UAT), System Integration Testing and Regression Testing.

●Created and executed test cases for various scenarios for all the mappings, workflows and scripts.

●Involved in Designing & Developing data driven framework using standard methodologies. Prepared data and executed scripts to capture results and execution in HP ALM.

●Performed Functional, System Integration, Backend, Regression, Integrated Services Testing and UAT testing.

●Involved in Defect triage meetings where in client and multiple stakeholders are involved

●Worked closely with on-site team and development team to resolve defects and functional issues

●Involved in Team Coordination, guidance and membership

●Analysed and created the bug tracking reporting and summary report in the HP ALM

●Attended Scrum meetings, User Story understanding meetings, Planning meetings and Retrospective meetings with project team to determine scope, limitations.

Environment: Agile, Scrum, JIRA, HP-ALM, SQL, MS Office, MS Word.

Google, Hyderabad, India Apr 2017 – Oct 2017

QA Analyst/ Business Analyst

Responsibilities:

●Extracted the business requirements from the stakeholders keeping in mind their need for the application and documented.

●Performed End-to-End testing manually and was associated with User Acceptance (UAT) Testing.

●Involved in gathering requirements from the business analyst and creating test plans.

●Analysed business requirements, performed gap analysis and segregated them into high level and low level Use Cases and Activity Diagrams / State Chart Diagrams using Rational Rose, thus defining the Data Process Models.

●Analyses requirements and design solutions to meet business requirements.

●Performing various types of testing including User acceptance testing (UAT)/performing various types of testing including User acceptance testing (UAT) and Functional, System Integration, Database, Regression Testing and Functional, System Integration, Database, Regression Testing.

●Prepared QA Test Plan, Test cases, Test strategy based on the detailed Business requirements and data mapping document and supporting technical specifications.

●Performed Smoke, Functional, System Integration, Backend, Regression and UAT testing.

●Responsible for QA deliverables for multiple projects and track the QA activities using JIRA

●Performed Functional, Exploratory, Smoke, System Integration, Regression and Database testing and tracking test results using Zephyr for JIRA

●Prepared technical design documents and conducts design reviews as needed

●Managed multiple projects from different Line of Businesses

●Extensively tested the reporting by running the SQL queries on the database by reviewing the report requirement documentation

●Successful track record dealing with QA leads and Test Lead Coordinators

●Reviewed test cases before delivering to Client

●Written modification requests for the bugs in the application and helped developers to track and resolve the problems.

Environment: JIRA, Bugzilla, MS Office

Wave Infosoft, Hyderabad, India Oct 2016 – Mar 2017

QA Analyst/ Business Analyst

Worked on multiple projects for various clients such as Reddy Labs, Yashoda Hospitals, etc.

Worked on building the eBilling project for Yashoda Hospital. The project enabled electronic billing for the Yashoda Hospital group. Some of the modules included patient setup, billing setup, doctor profile setup, etc.

Worked on building Clinical trial software for the Reddy Labs. The goal of the software was to perform internal clinical trials and the results would be used for further bigger discoveries. The research associates that work on the drug testing would use the software to record the results of the clinical research. The aim was to ensure that the drugs that were being tested are compliant with the CDSCO Central Drugs Standard Control Organisation (CDSCO) complaint. Some of the modules I worked on and remember - client management, research profiles, edata entry, edata validation and reporting.

Responsibilities:

●Performed GAP and risk analysis of existing systems and evaluated benefits of the new system.

●Conducted JAD meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved.

●Performed End-to-End testing manually and was associated with User Acceptance (UAT) Testing.

●Prepared, designed the test cases and test plan for e-commerce website of group buying which provides daily deal solution where users can see daily deals happening in their chosen city.

●Reviewed activities such as requirements review, design review, test strategy review, and test case review.

●Performed Manual Testing and Involved in Functional, Black box, Usability and Regression Testing for UAT (User Acceptance Testing).

●Responsible for understanding/ gathering the pharmaceutical data requirements for the clinical trial software. The components included - Drug information, Conditions/ Disease Information, Drug Testing Information, Client Information, etc.

●Understanding of the drug inventory management and supply chain using the Ariba system .

●Responsible for gathering the requirements for the Clinical system working with the internal clients, Research Associates, Drug suppliers, etc.

●Substantiated the requirements for the eBilling project working with the stakeholders.

●Responsible for writing test cases for the Doctor Profile set up and Patient Setup modules of the eBilling project.

●Performed audits of product requirements, specifications, designs, code and test plans to the SDLC.

●Review bug reports from the test team for errors prior to them being entered to Staging and Production.

●Worked on User Acceptance Testing, Unit Testing, Functional testing, Regression & Integration Testing.

●Revised the current test cases to reflect changes made to the test plan documentation for new functionality.

●Successfully worked on onsite assignments for release planning; also involved in product backlog meetings, product reviews and deciding upon further course of action.

●Conducted User Acceptance Testing; supported during testing weeks to build and strengthen confidence in product.

Environment: MS Office (Word, PowerPoint, Excel), MS SQL Server, Quality Center, Windows.

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