Administrative Assistant Customer Service
Resume:
Michelle Dixon
Highly Experienced seasoned Administrative Virtual Assistant
Griffin, GA 30223
********************@***********.***
A very motivated single mother of 3, 2 are grown the last is 11. Like Fox 5 News Dedicated, Determined, and Dependable. Skilled as well as talented, motivation not a problem, an I am flexible seeking long term employment opportunities (preferably REMOTE). You will find that very loyal and dedicated people like myself are rare these days. I want to be the best and work with and for the best. 20+ years of Business and Customer Service Sales B2B AND B2C. WILLING, ABLE, AND READY TO START IMMEDIATELY for the right fit.
Authorized to work in the US for any employer
Work Experience
Door Dasher
DoorDash - Griffin, GA
March 2022 to Present
I pick up food orders and deliver them to the payees home. Owner/Operator- Side gig
Maemea's Customizable Gifts - Griffin, GA
March 2018 to Present
I am the proud owner of a very small family owned start up side hustle business, where I make any Personalized Handmade Gifts or items for anything and everything . If you can dream it I can make it. Also do party planning and Events. Slowly building as I go. I handle all of the business from A to z. Inventory, product management, collecting payments, calls, text, emails, marketing, merchandise,Events, follow ups, if it needs to be done I handle all of it. Administrative Assistant/Supervisor of Call Center Miles Ahead Incorporated - College Park, GA
September 2015 to February 2020
• Supervising, managing, and leading by example by participating in multiple Campaigns at and closing sales
• Answering multiple phone lines.
• Data Entry of Clients and Sales.
• Managing Crm System keeping it up to date at all times.
• Communicated with Owner and management about progress and Sales being on or off track.
• Working with Email and Text blast's
• Microsoft word, Microsoft office, Excel, Google Spreadsheets, CRM Systems, VoIP Calling Systems, Linux, and Conferences over the Web
• Took numerous training courses while employed
• Advertised and Marketing
• Trained new employees as I worked
• Striving and motivating others to make goals high and meet or surpass quota's.
• Book keeping,filing, assistant duties, inventory.
• Customer Service and Complaints
• Participated in multiple training seminars and Network Marketing Events.
• Open the office every morning and got it ready for the day, and stayed late everyday as well.
• Worked in office, remote at home, some campaigns required outside sales, also worked inside sales, some were preempted scripts, some were freestyle speaking
• Appointment setter
• Follow up calls
Hotel Front Desk Clerk
Days Inn - Griffin, GA
January 2017 to March 2019
I managed the entire property alone while was on duty.
• multitasking
• checking guest in and out, accepting payments, answer multiple phone lines, taking reservations.
• Handled Corporate Lodging Accounts
• Ran End of shift Reports and Night Audits
• Filed paperwork
• Emails and Faxed
• Inventory
• Communicated with housekeeping about guest who had checked out and what rooms were clean and dirty
• Product management
• Strategically Placed quest in specific rooms
• Always offered up sales
• Able to maintain focus and composure when it gets very busy and hectic
• Balanced drawers back to original amount at the end of my shift
• I was never late always early, while staying late numerous times due to call outs.
• Make sure to get copies of guest ID and credit cards
• Handled all customer service issues and complaints with ease Office Administrative Assistant/Supervisor
Miles Ahead Incorporated - College Park, GA
January 2015 to November 2018
• Opening the office everyday to begin the workday.
• Secretary/Assistant
• Constantly updated CRM database with client information
• Supervisor over calls sales campaign's
•
Training new professionals to work campaigns
Filling, faxing,emailing, appointment setting, follow up phone calls, keeling CRM SYSTEM up to date at all times and so much more.
Front Desk Clerk/Receptionist
Super 8 - Stockbridge, GA
April 2013 to October 2015
• Customer Assistance and Care
• Scheduling New reservations and preparing for new arrivals guest.
• Checking guest in and out . processing payments, assigning their rooms, making sure that they had a pleasant experience to the best of my ability.
• Lead by example worked hard and strived harder
• Running the Credit Card Settlement reports at the end of shifts.
• Trained new employees
• Maintained the breakfast area during breakfast hours.
• Multitasking
• Cashier
• Inventory and stocked
• Helped with laundry when needed.
• Established long lasting relationships with the guest.
• Took ownership while on duty.
• Also and much much more...
• When I started working at Super 8 they were number 13 on trip advisor when I left they were number 3 and my name is plastered all over trip advisor is great customer service etc. Courier
Atlanta Journal Constitution - Fayetteville, GA
January 2012 to December 2013
• Bagging, loading, and delivery of residential newspapers
• Managing weekly updated route changes
• Delivery of residential newspapers in a timely manner and tight timeline.
• Catering to each individual residents needs for placement of their paper. Sales Representative
Midstsate Supply Company - Griffin, GA
March 2011 to April 2013
• Call Center Sales Representative
• Placing numerous calls back to back Nationwide selling g school spirit and fundraising items to schools.
• Strived everyday to meet quotas in a time limited frame.
• Researched my district of schools contacting getting v the names of all decision makers before calling as well as schools colors and mascot.
• Lead by example with extreme persistence.
• Top Sales Agent
Shift Leader
McDonald's - Chamblee, GA
April 2008 to March 2011
• Training New Crew members
• Cashier
• Order taker for from counter and drive thru (60 seconds or less)
• Backed up front counter and bagged good for drinks thru while multi tasking taking orders over the headset.
• Employee of the month
• Shift work cleaning stocking etc.
• Dealt with Customer complaints .
Education
Diploma
Lovejoy High School - Lovejoy, GA
August 1996 to May 2001
Skills
• Leadership Training (10+ years)
• Customer Relationship Management (10+ years)
• Typing (10+ years)
• Communications (10+ years)
• Trainer (10+ years)
• Competitive Intelligence (10+ years)
• Adaptable (10+ years)
• Database Management (10+ years)
• Sales Management (10+ years)
• Marketing (10+ years)
• Cross-Functional Team Leadership (10+ years)
• CRM (10+ years)
• Excel, Editing, Microsoft, spreadsheets (10+ years)
• Inventory Management (10+ years)
• Teamwork (10+ years)
• Creative Direction (10+ years)
• VoIP
• Active Directory
• Event Marketing
• Fundraising
• Courier
• Help Desk
• Multi-line Phone Systems
• Salesforce
• Network Support
• Computer Networking
• Personal assistant experience (10+ years)
• Microsoft Windows
• Technical Support
• Operating Systems
• System Administration
• Proofreading
• Microsoft Publisher
• Benefits administration
• Microsoft Windows Server
• Disaster Recovery
• Microsoft SharePoint
• Citrix
• Administrative experience
• Front desk
• Customer service
• Dispatching
• Microsoft Exchange
• Linux
• Microsoft SQL Server
• Load Balancing
• PowerShell
• DHCP
• Invoices (10+ years)
• Dispatching (10+ years)
• Data entry (10+ years)
• Cashier (10+ years)
• Answering multiple phone lines (10+ years)
• Filing (10+ years)
• Multitasking (10+ years)
• QuickBooks
• Azure
• Remote Access Software
• Shell Scripting
• Network Administration
• Product management (10+ years)
• Negotiation
• Upselling
• Warehouse management system
• Analysis skills
• Adobe Illustrator
• Root cause analysis
• Communication skills
• Microsoft Excel
• Time management
• Microsoft Powerpoint
• Microsoft Office
• Organizational skills
• Computer literacy
• Computer skills
• ServiceNow
• Microsoft Excel (10+ years)
• Network support (10+ years)
Languages
• English - Expert
Links
http://www.paypal.com/paypal/Michelledixon153
Certifications and Licenses
Driver's License
Non-CDL Class C
Groups
Employee of the Month
Showing excellent leadership and leading by example. Dependable hard-working honest and punctual.
Contact this candidate