Project Management Change

Neil Bhay

C: 212-***-****

********@*****.*** linkedin.com/in/neilbhay

Intrapreneurial technology leader with a proven track record of leading teams to build high-profile systems and projects across web and emerging platforms. Passionate about inspiring teams and stakeholders while delivering cutting-edge consumer experiences and executing optimized technology solutions on time. With a strong background in engineering and project management, adept at bridging the gap between technological and business priorities in both large and small organizations.

CORE COMPETENCIES THAT SCALE AND ALIGN TECHNOLOGY STRATEGY WITH BUSINESS GROWTH

• Technical/Strategic Problem Solving

• Executive Leadership and Team Building

• Driving Strategic Partnerships & Vendor Management

• Agile Continuous Software Delivery

• Building and Developing NewOrganizations/Initiatives

• Enterprise & Cloud Architecture

• Technology and Process Improvement, Redesign and Change Management

• CAPEX/OPEX Budget Management

• Process & Quality Automation

• Mobile/Web Operations

• E-commerce

• Establishing a Culture of Trust between Stakeholders andTechnology

CAREER HISTORY

Trusted Media Brands, Inc. (January 2024-Present)

CHIEF TECHNOLOGY OFFICER

Led a diverse team of 90 domestic and international staff (PMO, QA, IT, Engineering, Product, Privacy, Oracle and Salesforce) within the Technology Organization to facilitate the roadmap across 11 brands and a robust video rights business.

Transformational Leadership

• Saved corporate investment $500K by halting a costly resource-draining migration project, preventing redundant work, and preserving focus on high-priority, revenue-generating initiatives.

• Led contract negotiations, implementation and architectural design of a Video Asset Management solution.

• Established a Privacy function to collaborate with Legal, ensuring compliance with Global Privacy laws.

• Oversaw Product Managers managing roadmaps, requirements and KPIs for Licensing and Royalties platforms.

• Optimized delivery of Royalty Platform Migration project through architectural efficiencies and strategic staffing.

• Introduced OKRs and structured career paths, aligning employee growth with business objectives.

Architectural Strategy

• Launched AI Search capabilities on the client facing Licensing Platform in partnership with Data team contributing $1.1M in revenue and savings.

• Served as key stakeholder on the AI Committee guiding AI integration in both client products and internal operations.

• Directed QA Automation Team POC using AI for platform test case migration.

• Led video ingestion optimization for key partnerships.

• Managed teams through PHP/WordPress upgrades and migration to unified codebase while supporting roadmaps in Java, PHP and .NET across GCP, AWS, and Azure Cloud platforms.

Financial & Operational Efficiency

• Managed a $17M OPEX and staffing budget for IT and Technology departments.

• Led strategic vendor relationships, including staffing and contracts.

• Transformed project-based CAPEX allocations for improved accuracy and transparency.

• Centralized vendor inventory identifying redundancies and cost-saving opportunities to reduce seat counts and leverage SSO security and AI capabilities.

Gartner, Inc. (August 2022-July 2023)

MANAGING VICE PRESIDENT, CX PRODUCT ENGINEERING

Led a team of 70 engineers, managers, directors, and VPs within the Product Delivery Organization to drive the roadmap for Gartner.com and native apps.

Transformational Leadership

• Restructured team organization and reporting lines to improve efficiency and delivery.

• Developed and executed a comprehensive technology roadmap for the Product Delivery Tech organization.

• Conceptualized and launched Gartner release notes for clients, enhancing visibility of new features.

• Led iOS and Android teams, collaborating with Product to align architectural and product roadmaps while prioritizing accessibility and security initiatives.

• Coordinated the rollout of language localization for Gartner.com content, improving global client access.

• Provided leadership for high-profile product launches, including a Self-Service Consultation Scheduling Service, a Reference Architecture Product for technology clients, and Priority Navigator to streamline content discovery.

• Oversaw engineering staffing and led the Gartner Artificial Intelligence (AI) Proof of Concept and Alpha launch.

Architectural Strategy

• Guided system architecture for key Gartner.com initiatives.

• Partnered with PMO and Platform teams on the migration from Oracle to Postgres in a microservices architecture.

• Initiated and led a multi-department project to synchronize client profile data, ensuring seamless, up-to-date account information across Gartner.com and conference platforms.

• Spearheaded the evaluation of A/B Testing and Feature Flag vendors, implementing Storybook to streamline design-to- code workflows.

Operational Efficiency

• Reduced security ticket backlog by introducing automation, ticket categorization, and reporting, improving response times and team efficiency.

TuneCore, Inc. (August 2018-August 2022)

CHIEF TECHNOLOGY OFFICER

Led the Technology department, driving the implementation of enterprise best practices to scale TuneCore’s organizational structure and technology stack. Partnered with senior executive leadership in roadmap planning and prioritization.

Transformational Leadership

• Grew a team of 6 developers into a 55+ member organization, implementing scalable agile processes to manage remote and local teams in IT Support, QA, Release Management, DevOps, and Engineering, supporting AWS cloud infrastructure and web/native app product development.

• Restructured Technology and Product departments from project-based teams to functional matrix "squads," optimizing the artist/label user experience in music distribution to major platforms (Apple, Spotify, Google), managing $1.2 million in daily royalty payouts.

• Fostered a collaborative, innovative culture throughout the software development life cycle.

• Led talent acquisition and career development initiatives, maintaining extremely low attrition rates and introducing a talent acquisition CRM to HR Recruiting.

Architectural Strategy

• Defined and communicated the technology vision and roadmap to executive leadership and staff.

• Directed system design and architectural strategies for domestic and international expansion, as well as product development.

• Introduced an n-tier “macroservice” architecture using React, GraphQL, Node, and Go, transforming TuneCore’s legacy monolithic platform.

• Collaborated with the Data Analytics team to establish a Data Warehouse for enhanced analytics capabilities.

Financial & Operational Efficiency

• Reduced 15 years of accumulated technical debt and bugs, achieving operational efficiency in product delivery and issue resolution through financial and operational KPIs.

• Managed a $17M budget, overseeing staffing and OPEX for the IT and Technology department.

• Led the migration to Office 365 single tenant and facilitated remote work transitions during the pandemic, ensuring office readiness for post-pandemic return.

Viacom International, Inc. (October 2014-March 2018) VICE PRESIDENT OF TECHNOLOGY

Led a team of 20 developers, 3 Directors, and 1 Architect as well as a native app team consisting of 1 Director and 9 iOS/Android developers. Oversaw the implementation of third-party and Viacom brand components for advertising, reporting, video players, and TV Everywhere across 7 brand web and native app properties. Championed software development best practices and improved roadmap commitments in partnership with Product & Global Technology teams.

Home Box Office (HBO), Time Warner Inc. (November 2011-October 2014)

TECHNICAL MANAGER DIGITAL PRODUCTS

Managed a development team of 10-20 server and client engineers responsible for HBO GO, MAX GO, HBO.com, and Cinemax.com web properties. Led the transformation of software development practices from waterfall to agile, improving delivery timelines, transparency, & stakeholder communication to address delays in business-critical projects.

PSL Group, Inc. (April 2008-November 2011)

SENIOR DIRECTOR OF APPLICATION DEVELOPMENT

WebMD, Inc. (January 2005-April 2008)

SENIOR PROJECT MANAGER,

ID Society, Inc. (January 2004-January 2005)

SENIOR PROJECT MANAGER,

Hivemail, Inc. (September 2001-December 2003)

DEVELOPER,

BizLand, Inc. (October 1999-May 2001)

TECHNICAL PROJECT MANAGER,

Fuxito, Inc. (July 1999-October 1999)

ENGINEERING ANALYST,

EDUCATION

NEW YORK UNIVERSITY (Stern School of Business/Courant Institute) New York, NY

Master of Science in Information Systems, December 2003

BRANDEIS UNIVERSITY Waltham, MA

Bachelor of Arts, May 1997

Major: Economics, Minor: Business and Managerial Economics

WORK AVAILABILITY

Onsite, Hybrid, Remote

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