Operations Supervisor Supply Chain
Resume:
Keshia Bullock
Roanoke Rapids, NC *****
*************.****@*****.***
Dedicated Operations Supervisor with 7 years of experience in managing daily operations, improving productivity, and ensuring compliance with regulatory requirements. Proven track record in implementing process improvements, reducing errors, and increasing customer satisfaction. Skilled in supply chain management, logistics, and forklift training. Proficient in Microsoft Office and committed to continuous learning and improvement.
Work Experience
Operations Supervisor
Lowes Distribution 1420-Garysburg, NC
February 2017 to August 2024
• Supervised a team of 10 to 25 operations staff, ensuring efficient and smooth daily operations
• Developed and implemented standard operating procedures (SOPs) to improve operational efficiency
• Led cross-functional teams in process improvement initiatives resulting in an increase in productivity
• Trained and mentored new hires on company policies, procedures, and safety protocols
• Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
• Conducted regular audits to ensure compliance with regulatory requirements and internal quality standards
• Collaborated with the procurement department to ensure timely delivery of materials while minimizing costs
• Implemented a preventive maintenance program for equipment, reducing downtime
• Implemented safety programs that resulted in zero workplace accidents over the years
• Reduced shipping errors by implementing quality control measures during packing process
• Improved customer satisfaction ratings by resolving escalated issues promptly and effectively
• Instituted employee recognition program that increased morale within the operations team
• Collaborated with cross-functional teams including logistics, sales, and finance departments to align goals
• Implemented lean manufacturing principles to eliminate waste and improve overall operational efficiency
• Conducted regular performance evaluations for operations staff to identify areas for improvement and provide feedback
• Led continuous improvement projects that resulted in cost
• Coordinated with cross-functional teams to ensure timely delivery of products to meet customer demands
• Implemented quality control measures that reduced product defects
• Developed and implemented training programs for operations staff on safety procedures and best practices
• Analyzed production data to identify bottlenecks and implement process improvements, increasing throughput
• Implemented a performance tracking system that improved accountability within the operations department
• Increased order fulfillment accuracy by implementing barcode scanning technology, reducing errors
• Instituted a cross-training program among operations staff resulting in increased flexibility during peak periods
• Mentored team members on professional development goals leading to 2 promotions within the department over 5 years
• Reduced overtime costs by optimizing staffing levels based on demand patterns Education
Technical school in Cosmetology
Halifax Community College - Weldon, NC
August 2004 to June 2007
Sophomore in Computer Science
Elizabeth City State University - Elizabeth City, NC August 1993 to January 1996
High school diploma
Roanoke High School - Robersonville, NC
August 1989 to June 1993
Skills
• Supply Chain
• Order Fulfillment
• Logistics
• Forklift
• forklift training
• Continuous improvement
• continuous learning
• Process Improvement
• Production Management
• Microsoft Office
Additional Information
• Forklift driver and trainer
• New hire class training
• PPE safety
• Created safe working environment
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