Customer Service Project Management
Resume:
Paul Flegle
Owner
Dynamic business owner with over 28 years of experience in the contracting and painting industries, adept at driving excellence in project management and customer service. Proven expertise in strategic planning and operational efficiency has led to the successful execution of high-quality projects while cultivating a loyal client base. Strong leadership capabilities have fostered productive relationships with both teams and clients, ensuring satisfaction and repeat business. Committed to continuous improvement and innovation, with a focus on delivering exceptional service and craftsmanship in every endeavour. A deep understanding of natural resource management and its environmental impacts enhances the ability to meet client needs effectively.
PERSONAL INFORMATION
Address:,,
Nationality:
Driving License:
Hobbies: Avid fly fisherman, enjoy hiking and camping in Wyoming and Colorado areas (also have extensive knowledge of the areas).
SKILLS
Project Management
Customer Service
Team Leadership
Strategic Planning
Operational Efficiency
Relationship Building
Interpersonal Skills
Problem Solving
Knowledge of 4WD
Ability to travel/flexible schedule
WORK EXPERIENCE
* October 2012 – Present
Owner at Flegle Contracting,
As the Owner of Flegle Contracting, the focus is on managing all aspects of the business from client acquisition to project execution. This includes overseeing contracts, ensuring compliance with regulations, and maintaining high standards of craftsmanship. The role also involves strategic planning for business growth and fostering strong relationships with clients and subcontractors alike.
Successfully developed a loyal customer base through exceptional service and quality work.
Implemented best practices in project management to enhance efficiency and client satisfaction.
Expanded service offerings to meet diverse client needs, resulting in increased revenue streams.
* October 1996 – September 2012
Co-Owner at Barry Painting,
As a Co-Owner of Barry Painting, responsibilities included overseeing the daily operations and ensuring high standards of quality in all painting projects. This role involved managing a team of painters, coordinating schedules, and maintaining client relationships to drive business success. Strategic planning and problem-solving were essential to navigate challenges and meet client expectations effectively.
Enhanced operational efficiency by implementing effective workflow processes.
Built strong client relationships that resulted in repeat business and referrals.
Trained and mentored staff to develop their skills and improve overall service quality.
Managed project budgets and financial performance to ensure profitability.
EDUCATION
* September 1990 – May 1995
Fitchburg State, BS Biology
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