Customer Service Representative

Jazzmine Glover

**** ***** **

Columbus, GA *****

Cell: 334-***-****

E-Mail: ****************@*****.***

Professional Summary Determined to be a Reliable Customer Service Representative with strengths in active listening, time management, and fast paced customer service . With the ability to adapt, communicate, and show empathy all while being patient with customers. . Also, very experienced with verbal and written skills while working well under pressure.

Skills

Responding to customer inquiries via phone, email, chat, text, or social media. Also, may interact with customers face to face.

Resolve customer issues and help customers resolve service problems. As well as identify the cause of service interruptions and refer customers to supervisors or specialists when needed.

Maintain customer records

Provide other services such as take orders, process returns, check shipping statuses, process billing, and provide product recommendations.

Work History

Sam's Club - Columbus, GA January 2015 to January 2017

Taste & Tips / Produce Department

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

NCR – Midland, GA January 2017 to July 2019

Material Handler

Handled materials to ensure all employees had what they needed to get the job done.

CUSTOMER CARE REPRESENTATIVE

Cigna July 2019 – August 2020

• Answered customer inquiries over the phone and via email.

• Resolved customer complaints promptly and professionally.

• Assisted customers in navigating through website features and functions to locate desired information or products.

• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

• Promptly responded to customer inquiries and resolved complaints to promote loyalty.

• Maintained high satisfaction score by consistently resolving first-call

Concentrix – remote August 2020 to October 2022

Chime Chat Support

Maintain customers trust operating their accounts

Used amazing diagnostic and people skills to assure customers of swift revolutions to their technical issues.

With customer service brilliance and compassionate nature, provided advice and support to customers.

Typed out accurate information to customers in timely matter

Handled 1 to 2 chats at a time without delay or cross information

Elevance Health – remote October 2022 to October 2023

Customer service representative

Professionally handled incoming calls to ensure that customer issues resolved both promptly and accurately.

When necessary approximately escalate customer issues.

Promote and offer value added products and services to customers in an effective and professional manner.

September 2024- Current

Alorica – Verizon Wireless

Customer service representative

Generate sales by using your passion for cutting-edge technology and customer service to expand the Verizon network.

Learn and uncover customers’ needs by creating connections and asking the right questions.

Position product insights and solution recommendations to provide customers with a complete sales solution.

Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.

Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.

Education

Penn Foster Miller Motte Program Columbus GA

GED

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