Sales Engineer Strategic Account

Sam H Rihani

Enterprise Sales Engineer

• Orlando, Florida • 407-***-**** • ***.*.******@*****.*** • US Citizen • https://www.linkedin.com/in/samhrihani/

•Open to remote, hybrid, & on-site

Summary

Highly skilled Sales Engineer with 19+ years of experience in pre-sales and post-sales support. Expert in product demonstrations, customer needs analysis, and tailored solutions. Strong communicator with a proven track record of building relationships and ensuring solutions meet client requirements. Experienced in managing projects across departments and vendors, with a focus on delivering results on time. Proficient in Network Engineering, Cybersecurity, Azure Cloud and Security, Identity Management, Virtualization, APIs, Containers, and IoT. Core Competencies

• Solution Architecture • Network Design and Analysis • Information System Security • IP networking • Virtualization

• Azure architecture & services •IaaS •PaaS •SaaS • API management • Azure Kubernetes Service •Intra ID •Azure Sentinel• Azure Identities and Governance• Azure Virtual• Azure Storage • Azure Network management• SAML• SIEM/SOAR• Virtualization • SD-WAN• TCP/IP • Cybersecurity Framework • PowerShell • Python• Visio • MS Office

• SharePoint • Teams • CRM Salesforce • Remedy • BOM • JIRA/ Atlassian tool suite • RFP • RFQ Professional Experience

Summit Broadband, Orlando, FL May 2024 – Present

Enterprise Sr. Account Director

• Leading a team to enhance client retention and drive revenue growth through strategic account management.

• Collaborates with cross-functional teams to acquire high-value enterprise accounts, significantly contributing to the company's financial success.

• Providing recommendations to review, validate, or standardize Network problem resolutions

• Product design experience in the context of implementing the proper solution to the customer

• My current role involves mentoring team members and fostering a culture of continuous improvement, aligning service delivery with business objectives.

Uniti Fiber, St. Petersburg, FL Jan 2023 – Feb 2024 Enterprise Sales Engineer

• Articulated the strategic solutions and value proposition to customers and partners for the purpose of generating additional revenue and customer satisfaction.

• conducted in-depth technical presentations and demonstrations, addressing technical questions and ensuring a seamless customer experience.

• I worked closely with account executives to deliver customized presentations and supported the RFP process with technical content.

• Documented and designed solutions to clearly outline all technical aspects of Uniti Fiber telecom products.

• Coordinated with the product and implementation team to clarify technical concepts and streamline the design based on customer’s requirements and needs.

Spectrum Enterprise/ Bright House Network, Maitland, FL Feb 2016 – Dec 2022 Enterprise Sales Engineer II

• Served as the technical liaison with the goal of being the customer's trusted advisor while working alongside with other departments to balance various aspects of the project.

• Acted as a technical consultant by performing project analyses to uncover any objections customers might have.

• Collaborated with the engineering/solutions teams to address complex customer use case.

• Provided technical support to our strategic enterprise sales team while being the subject matter expert in Spectrum Enterprise products by developing and advocating a solution to deliver positive business outcomes.

• Educated the sales team on Spectrum Enterprise products and key technologies while taking ownership of the prime technical relationship with our prospects to drive customer satisfaction.

• led initiatives that resulted in a 30% increase in client retention by fostering strong client relationships and implementing strategic account management practices CenturyLink / Winter Park, FL Oct 2010 - Jan 2016

Network Operations & Implementation Engineer

• Interfaced directly with customers and field engineers to troubleshoot Ethernet and Internet circuits.

• Monitored and troubleshot various Managed Network Services operating on a 24/7 schedule during support rotation.

• led the deployment and optimization of network infrastructures, enhancing system reliability and performance.

• Created, assigned, and responded to incident tickets to resolve network infrastructure related issues.

• Performed provisioning, implementation, and management of network infrastructures.

• Managed daily reviews and analysis of the network data traffic logs to identify possible attacks or incorrect activities.

• Led and supervised a team of 10 contractors to conduct an assessment and audit of the company’s network for the purpose of tracking and consolidating telecom equipment inventory for the central offices nationwide. Embarq/CenturyLink, Altamonte Springs, FL Nov 2005 - Oct 2010 Integrated Data Services Tech Lead

• Provided data technical support to end-users and field technicians to resolve highly complex technical problems.

• Led and mentored the DSL Support Technicians team within a call center environment and handled escalations.

• Managed the development, installation, and support of new systems and integrated data products.

• Oversaw and coordinated the company merger and related changes including the implementation of new services. Education &

Webster University, Orlando, FL

Master’s Degree in Computer Science

Graduated with a GPA of 3.85, focusing on Advanced Networking and Database Design. Certifications

• Cisco Certified Network Professional CCNP, Cisco

• Cisco Certified Network Security, Cisco

• Security+, CompTIA

• Certified Azure Fundamentals, Microsoft

• Security, Compliance, and Identity Fundamentals, Microsoft

• Network Expert Certified Professional, MEF

Languages

• English, Arabic, and French

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