Service Advisor Program Manager
Resume:
Dolores Cook
**** ******* *****, *** ********, FLORIDA 32163 808-***-****
February 9, 2025
Jenkins Auto Group Corporate
Ocala, FL 34471
Dear Hiring Manager:
Please accept my application and resume for Service Advisor’s position with Jenkins Auto Group. I possess years of experience related to business, financial coordination, planning, logistics management, operations and administrative positions.
I believe my background and experiences would serve Jenkins Auto Group immensely based on my years of work experience and self-motivation for success. I am driven to help others and to be part of an organization where timelines, internal controls, ethical adherence, and procedures are of utmost importance to the operation, customers, and stakeholders. I am a motivated individual who works well under pressure either in a team or individual environment.
I look forward to discussing the Service Advisor position or other positions with Jenkins Auto Group Corporate
that my background and experiences might support.
Thank you in advance for your time and attention.
Sincerely,
Dolores Cook
Attachment:
Resume
Dolores Cook
4207 Widmann Place, The Villages, Florida 32163 808-***-****
Summary of Overall Qualifications and Professional Experience
More than 40 years of management experience as program manager, resource planner, and administrator, including managing programs for more than $180,000,000 annually. Work spans government contracts, private sector organizations, and non-profit entities. With an emphasis on cooperation and coordination among all parties, manage programs in accordance with contract, quality, and resource obligations. Experience includes managing subcontractors to quality standards and process requirements, developing and managing, managing budgets, and serving as single point of contact with both government and private sector customers. Manage multiple projects with appropriate resources to ensure projects are delivered on time.
Resident Manager Waikiki Skyliner, Honolulu, Hawaii, January 2021 – Present (January 2025)
Provide day-to-day management for 122-apartment condominium. Responsible for all aspects of building management, facilities, infrastructure, cleanliness, coordination of contractors, etc. Projects include installation of security gates; installation of an integrated security system including cameras, FOBS, readers, and call system. One major goal was to develop a community for all residents – owners, renters, guests, and visitors to the Waikiki Skyliner.
Homeland Security Administrator, Honolulu, Hawaii, September 2016 – December 2020
Applied for, management of and execution of all homeland security grant programs for the state of Hawaii – Responsible for approximately four hundred million dollars in grant funding for the State of Hawaii
Oversight of the Hawaii State Fusion Center
Responsible to the Governor and the Director, Department of Defense for all matters related to Homeland Security for the State of Hawaii
Managed Homeland Security Training Program for the State of Hawaii
Responsible for the development of proposed State of Hawaii plans and policy related to terrorism, weapons of mass destruction, bioterrorism, cyberterrorism, and homeland security. Integrated Federal, State and County laws and regulations into State policies and planning. Specifically, developed Homeland Security Strategy and State Preparedness Report/Threat and Hazard Risk Identification Assessment for the state and jurisdictions. Developed planning for terrorist incidents aligning emergency management principles for preparedness, response, and recovery activities. Assisted county and state departments in developing plans to prepare for, respond to and recover from terrorist incidents. Managed an excess of $400 million dollars of equipment and planning funds for first responders. Developed technical specifications for port security projects to ensure horizontal and vertical integration into a central location. Specifically, developed the framework for the integration of public safety surveillance systems for critical infrastructure and port security. Managed the Hawaii State Fusion Center, positioned the state for FirstNet, and Cyber Safety. Oversight of a myriad of projects and programs specifically for public safety, communications, fire, Hazmat, emergency management, port security. Project Manager for myriad of conferences, trainings, and exercises to include Homeland Security Conferences, Governors Homeland Security Council semi-annual meeting in Hawaii, and the International Union of Conservation Nature.
Planner, State Civil Defense and State Department of Defense Honolulu, Hawaii, 2000–
September 2016
Responsible for the development of proposed State of Hawaii Civil Defense plans and policy related to terrorism, weapons of mass destruction, bioterrorism, cyberterrorism, and homeland security. Integrate Federal, State and County laws and regulations into State policies and planning. Develops planning for terrorist incidents aligning emergency management principles for preparedness, response, and recovery activities. Assists county and state departments in developing plans to prepare for, respond to, and recover from terrorist incidents. Manage more than $180 million dollars of equipment and planning funds for first responders. Other responsibilities:
Preparing grant applications for funding from Federal and private sources (Department of Homeland Security, Bureau of Justice, Federal Emergency Management)
Conducting Risk, Vulnerability and Capabilities Assessments
Coordinating Critical Infrastructure Assessments and Planning
Coordinating the Hawaii Emergency Preparedness Executive Committee for an excess of 50 agencies
Developing a Statewide Homeland Security Strategic Plan
Fiduciary Agent for the Port Security Grant
Managing the State Logistics Operations Center and serving as the State Lead for the Emergency Support Function
Managing Resources / inventory management
Planning and coordinating Homeland Security training and exercises
Disaster Response Planner, American Red Cross, Atlanta, Georgia, 1998 – 2000
Provided disaster planning expertise in high-risk areas of the southeastern U.S. Served as a liaison for activities related to catastrophic planning among Disaster Services, National Headquarters, State Service Consortia, federal, state, and local agencies to ensure coordination and integration of planning efforts for four high-risk states. Conducted training classes related to planning activities and disaster preparedness. Developed risk area scenarios, impact assessment, and a capability analysis for risk areas, identified shortfalls, and provided recommendations for additional resources.
Disaster Resource Material Coordinator, American Red Cross, Honolulu, Hawaii, 1995 – 1998
Coordinated the logistical planning for disaster operations within the Pacific Island Consortium, including Hawaii, the two U.S. Territories of America Samoa and Guam, and the Commonwealth of the Northern Mariana Islands. State Logistical Coordinator. Organized response for the entire State of Hawaii. Coordinated with approximately 40 agencies monthly, including State and County Civil Defense, Department of Education, local merchants, and volunteer agencies. Managed the Disaster Field Supply Center in Hawaii and provided oversight for the two centers located in Guam and Saipan. Performed volunteer work as a Logistics Coordinator in the Red Cross Disaster Human Resource System.
Owner, Prestige Home Services, Tempe, Arizona, 1992 – 1995
Developed programs assisting the elderly and the public. Programs included home reorganization, maintenance and repair, transportation, personal shopping, and party organizing. Hired independent contractors to fulfill customer needs. Sold business for profit.
Special Assistant to Deputy Director/Program Analyst, 1990 – 1992
Executive assistant as management advisor to the Deputy Director for the Department of Health. Coordinated planning for 13 hospitals. Analyzed hospital needs and requirements and prepared Certificate of Need documents for capital improvement and purchases. Coordinated legislative efforts resulting in long overdue rate hike for hospital employees, funding for program improvements and hospital maintenance. Managed 11 separate budgets with an annual gross budget of more than $5 million. Designed consolidated ordering and purchasing system saving substantial critical funds.
United States Army, 1969 – 1990
Retired, Lieutenant Colonel
Enjoyed a variety of planning, administrative, and logistical management positions, including managing office for Headquarters, Pacific Command, Army General Staff. Earned Legion of Merit, Meritorious, and Achievement awards.
Secretary to General Staff, Headquarters Pacific. Coordinated, reviewed, and prioritized all information coming from, and going to, senior staff including Personnel, Training, Intelligence, Operations, and Logistics. Coordinated actions of 14 different staff within the Pacific Basin. Managed four General Officers’ work schedules. Computerized analytical, data management, and operations into a command multi-media presentation. Managed internal senior-level conferences for up to 70 people, including protocol arrangements.
Other Army Assignments: Chief, Logistics Operations; Chief, War Reserves Division; Course Director; Instructor at US Military Academy, West Point; Recruiter; Trainer; and Operations Manager.
Education
M.S., 1976, Logistics Management; Graduate, Florida Institute of Technology
U.S. Army and Navy Command and General Staff Colleges, 1982, Management and Operations
B.S., 1969, Secondary Education, University of North Alabama
Post-graduate management training, 1975, 1981, 1990
Professional Certifications
Logistics Engineering Accreditation
Awards
Legion of Merit 1990
Employee of the Year 2005
Manager of the Year 2008
Security Clearance
Possessed up to TOP SECRET
Areas of Expertise
Management
Operations
Facilitation
Training
Logistics Management and Planning
Policy and Procedure Formulation
Human Resources
Staff Supervision
Financial Management
International Operations
Legislative Analysis
Computer Operations
Disaster Planning
Evaluation, Preparedness, Mitigation
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