Customer Service Social Media
Resume:
Kyle Stivers
Jack of All Trades
Rincon, GA *****
*************@*****.***
I am seeking a position that will allow me to demonstrate my skills but I am also not afraid to start from the bottom to prove myself. I do not expect that my skills or accomplishments will be accepted because I said so. I simply wish to be given the opportunity to prove that I am capable of all that I say I can do, plus so much more.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Assistant Manager
Quik Trip - Hardeeville, SC
October 2020 to Present
It was my responsibility to maintain QT Standards throughout the overnight shift as well as maintain customer service flow, audit the previous shift's bank and ascertain if the previous shift kept up to standard.
Front Desk Rep/Night Audit
Chukchansi Gold Resort & Casino - Coarsegold, CA
January 2020 to March 2020
I was nominated for employee of the month after receiving numerous guest comment cards that were praising my customer service skills.
Wellness Ambassador
Rite Aid - Mariposa, CA
November 2018 to November 2019
Acted as a community liaison to Rite Aid, arrange in store promotions, promote vaccinations, and by the time I left I was training other Wellness Ambassadors on how to do the same in their stores. Owner/CEO
Kyle's Rural Marketing - Mariposa, CA
March 2018 to November 2018
Aside from the normal duties of running a business, I focused on helping businesses in my community with their online social media marketing. I had a handful of clients including a dentist office and a county supervisor campaign.
Administration Executive
Mariposa County Chamber - Mariposa, CA
December 2014 to February 2018
Duties ranged from managing all aspects of Visitor Center operations, maintaining business membership files, arranging the schedule for the Chief Executive Officer, creating special events to promote Chamber, Community, and County causes and tourism. Acted as business liaison to County Supervisors and other county agencies. Business resources coordination, arranging and creating classes to help them with their business primarily focusing on internet and social media marketing. I was the primary organizer for 3 out of 4 of the county's main tourism events as all were sponsored by the Mariposa County Chamber of Commerce. The other was the Mariposa County Fair which was state ran program, but we were active participants and ran the only Margarita Booth, which I also ran and our booth always made the most money out of all the local vendors (but I contribute that success to us being the only hard alcohol served at the fair).
Waiter
Denny's - Oakhurst, CA
July 2014 to November 2014
F&B Administrator
Chukchansi Gold Resort & Casino - Coarsegold, CA
November 2012 to June 2014
Pretty much the same that I did as a F&B Supervisor for the Beverage Department, but I maintained the personnel files for all 200+ employees, tracked attendance, approved payroll, and additionally maintained the calendars and administrative functions for the F&B Executive Staff which were the Food
& Beverage Director, Executive Chef and Sous Chef, Senior Venue Manager and acted as relief venue manager/supervisor when necessary.
F&B Supervisor
Chukchansi Gold Resort & Casino - Coarsegold, CA
May 2012 to November 2012
Special Events Coordinator
Chukchansi Gold Resort & Casino - Coarsegold, CA
November 2011 to May 2012
Created several different promotions, slot machines tournaments, table games tournaments and worked them through till their completion. This included acting as announcer and getting people excited about the events, and putting together marketing material for advertising as well. F&B Supervisor
Chukchansi Gold Resort & Casino - Coarsegold, CA
August 2008 to October 2011
Hired to supervise beverage servers, bartenders, barbacks, and bar stewards including scheduling, disciplinary actions, and trainings. I also wrote a revised version of our Standards of Service (SOS) that is being used still. I also did ordering for the bar in regards to product and supplies needed for the bar to function. I also received several accolades for exemplary customer service. Revenue Accountant
Chukchansi Gold Resort & Casino - Coarsegold, CA
February 2008 to August 2008
Did gaming audits for Main Cage Cashier, Slots, and Table Games as well as Food & Beverage, Retail, and Hotel Audits.
Hotel Night Auditor
Chukchansi Gold Resort & Casino - Coarsegold, CA
October 2005 to February 2008
I created what was referred to as the Night Audit Bible. Admittedly, I made it so that I could have a day off instead of being called every single night at 3am on my days off when something didn't go right in the audit (the system was faulty, and was finally replaced when it came time to renew the contract). But I also found I had a decent amount of skill with Microsoft Excel here and redesigned a shift report template that was used for at least another year after I transferred to Revenue Accounting. I also received several accolades for both internal and external guest service. Education
HS DIPLOMA
Yosemite High School - Oakhurst, CA
August 1999 to June 2003
Skills
• Office Management
• Retail Inventory Specialist
• Special Events Management
• Hospitality
• Type 75 WPM
• Microsoft Office Competent
• Marketing Specialist
• Accounting
• Catering
• Event Planning
• Guest Services
• Cash Handling
• Front Desk
• Night Audit
• Public Relations
• Management
• Banquet Experience
• Auditing
• Fundraising
• Bartending
• Marketing
• Serving Experience
• Restaurant Management
• Budgeting
• Merchandising
• Sales
• Upselling
• Personal Assistant Experience
• Restaurant Experience
• Social Media Management
• Recruiting
• Assistant Manager Experience
• Kitchen Management Experience
• Microsoft Excel
• Hotel experience
• Spanish
• English
Certifications and Licenses
ServSafe
TIPS
Assessments
Night Auditor (Hotel) — Expert
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Working with MS Word Documents — Highly Proficient September 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Customer Focus & Orientation — Proficient
September 2020
Responding to customer situations with sensitivity Full results: Proficient
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Front Desk Agent (Hotel) — Expert
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Retail Customer Service — Highly Proficient
September 2020
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Familiar
September 2020
Knowledge of various Microsoft Excel features, functions, and formulas. Full results: Familiar
Administrative Assistant/Receptionist — Highly Proficient September 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Bartending — Proficient
September 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Bartender Fit — Completed
September 2020
Measures the traits that are important for successful bartenders Full results: Completed
Scheduling — Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Cashier Skills — Proficient
September 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Sales Skills — Highly Proficient
September 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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