Customer Service Accounts Payable
Resume:
Nelawatie Mahato
Milton, ON L6T 9A6
647-***-****) *********@*******.***
Accounting / Full cycle Bookkeeping / currently enrolled in CPA Program
Customer Service / Billing / Accounts Payable / Accounts Receivable / Collection
Proficiency in accounting software (QuickBooks Online) and advanced Microsoft Excel
EDUCATION AND TRAINING
2020 - Chartered Professional Accountants of Ontario
CPA Ontario ID: 61058934 - Designation in Process – 2nd year
2012 – Payroll Compliance Practitioner (PCP Course) – triOs College
Payroll Fundamental Certificate – online course completed
1990 – Conestoga College
Bookkeeping / Secretarial Program
1985 – Preston High School
Grade 12 - High School Diploma
WORK EXPERIENCE
Cogeco Communications October 2023 to May 2024
Customer Service Specialists / Accounting Clerk
(Temporary position 6-month contract)
Supported Cogeco’s goal of providing excellent customer service, resolved billing inquiries and service discrepancies. Followed all billing procedures as outlined in training including following the credit matrix when applying credits and debits on customer accounts.
Demonstrated professionalism, integrity and expertise with all aspects of dealings with customers and was proactive, sincere and empathetic when responding to any questions or issues that were raised by customers ensuring that the solution meets their needs and prevented them from disconnecting Cogeo services.
Assisted with Accounts Receivable and Accounts Payable functions, high-volume invoice processing, check for accurate coding of GL entries including the allocations of costs, posting transactions, and reconciliation.
Reconciled monthly financial statements and reports, ensuring 100% accuracy. Collaborated with the sales team to resolve billing issues, enhancing customer satisfaction.
3-way PO match for appropriate documentation, obtaining approval - scheduled and pay invoices before deadline via EFT/ACH transactions and wire payments
Provided general accounting and administrative support with primary emphasis in billing and collection
Groundlinx Logistics August 2020 to October 2023
Accounts Payable / Receivable / Collection Clerk
Managed the accounts payable process, including processing vendor invoices/expenses, ensuring accurate GL account coding. Prioritized invoices according to payment terms and cash management strategies verifying all invoices, performing a 3-way PO match for appropriate documentation, obtaining approval - schedule and pay invoices before deadline via EFT/ACH transactions and wire payments
Managed the accounts receivable process – ensuring accuracy and efficiency of operations, processing and monitoring incoming payments and securing revenue by verifying and posting receipts.
Created and maintained accurate Vendors / Customers records’ and monitored account balances, communicated professionally and effectively with them regarding billing inquiries and payment arrangements.
Assisted Controller with month-end closing and financial reporting, reconciled accounts payable/receivable balances to general ledger, utilized double entry bookkeeping principles to ensure accuracy of debits and credits.
Groeneveld Lubrication Solutions August 2019 to April 2020
Accounts Receivable / Collection Clerk
Prepared and processed customer invoices, payments and collections.
Assisted with the preparation of accurate and timely month-end close.
Acted as a liaison between the accounts payable and accounts receivable departments.
Assisted with Accounts Receivable and Accounts Payable functions, high-volume invoice processing, check for accurate coding of GL entries including the allocations of costs, posting transactions, and reconciliation.
Processing vendor invoices, reconcile vendor statements and resolve any discrepancies or outstanding issues, maintaining accurate and up to date financial records and documentation including filing and organizing invoices receipts and other accounting documents.
Parker Hannifin Canada 2018 to 2019
Administrative Assistant
Operated busy switchboard, delivered messages and greeted customers
Assisted Human Resources and Accounting - collected and entered payroll data
Participated in Management and Safety meetings produced Agenda and recorded minutes of meetings
Entered Customer orders in system, supported customers throughout the entire order process.
Responsible for day-to-day processing of invoices and expense reports, GL coding, posting transactions, and date entry reconciling monthly statements, investigating questionable data and responding to inquiries or problems
Researched and resolved accounts payable discrepancies
Reviewed all expenses reports for accuracy and proper expense disclosure.
Algonquin Liberty Utilities 2015 to 2019 (Part-time position)
Receptionist / Office Clerk
Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
E-mailed suppliers, carriers and customers with shipping update
Gathered, Logged and monitored all shipping data
Supervised invoice processing, purchase orders, credit memos and payment transactions
Monitored payments due from clients and promptly contacted clients with past due payments.
Balanced monthly General Ledger accounts to accurately record cost and month end accruals
Managed the accounts receivable process – ensuring accuracy and efficiency of operations, processing and monitoring incoming payments and securing revenue by verifying and posting receipts.
Helper – Accounting Clerk / Customer Service
Responded to internal and external information requests with respect to all billing and accounts receivable matters.
Worked closely with Controller to ensure timely accounts reconciliation chargeback monthly
Olymel 1998 to 2011
Receptionist / Payroll / Customer Service
Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination
Manually entered data from time sheets into AS-400 Accounting Software for 500+ employees (Union and non- Union weekly / 3 shifts daily - payroll)
Confirmed and verified accuracy and completeness of the data entries by referring to the production schedules, time sheets and conversing with Teams Leads/Supervisors/Managers
Maintained confidentiality and protected the security of employees’ personnel files
Prepared and printed cheques and direct deposit statements
Helped employees in understanding information/discrepancies related to salary/payroll deductions
Processed ROE through Service Canada Website, assisted with T4 Slips & year end
Assisted with planning charity events, office BBQ and Christmas Party
References available upon request
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