Customer Service

Lelia Hicks

Country Club Hills, IL *****

708-***-**** ************@*****.***

Professional Summary

Accomplished professional with over five years of expertise in customer service, retail, and warehouse operations. Recognized for delivering superior customer experiences, optimizing workflows, and ensuring operational excellence. Proficient in inventory management, communication, and problem-solving, with a strong commitment to achieving organizational goals.

Education

Thornton Township High School – Harvey, IL

High School Diploma May 2023

Professional Experience

Amazon – Warehouse Associate

July 2024 – November 2024

• Ensured accurate and timely fulfillment of customer orders, meeting strict productivity and quality targets.

• Operated advanced warehouse equipment, adhering to safety protocols to minimize risks.

• Contributed to process improvements by maintaining an organized and efficient workspace.

La Bella Uniform – Sales Associate

February 2024 – June 2024

• Delivered personalized customer service by identifying client needs and recommending tailored solutions.

• Enhanced store performance through effective merchandising and inventory organization.

• Processed transactions with precision, maintaining 100% accuracy in cash handling.

Core Competencies

• Customer Engagement: Exceptional ability to build relationships and resolve inquiries efficiently.

• Operational Expertise: Proficient in inventory systems, order processing, and workflow optimization.

• Analytical Skills: Adept at identifying challenges and implementing effective solutions.

• Retail Management: Strong background in merchandising, sales, and financial accuracy.

• Safety & Compliance: Well-versed in warehouse safety practices and equipment operation

Contact this candidate