Customer Service Quality Assurance

Melinda Michael

Indepedence, KY ***** 513-***-**** **************@*****.***

Skills

Problem resolution

Quality assurance

Relationship building

Verbal communication

Cultural awareness

Training & Development

Customer service

Self-Directed

Dependable and responsible

Active listening

Experience

CUSTOMER SERVICE REAL ID 07/2024 - Current

Kentucky Transportation Cabinet - Independence, KY Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked with cross-functional teams to achieve goals. Identified needs of customers promptly and efficiently. CUSTOMER SERVICE REPRESENTATIVE 03/2024 - 07/2024 Zimmer Motors - Burlington, KY

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Maintained detailed records of customer interactions, transactions and comments for future reference. Performed administrative tasks such as filing paperwork, updating databases and generating reports. ASSISTANT MANAGER/ASSISTANT KITCHEN MANAGER 07/2023 - 02/2024 Kenton County Detention Center - Independence, KY

Ensured compliance with safety regulations and company policies. Monitored employee attendance records, timekeeping, and payroll information. Developed a system for tracking inventory and ordering supplies as needed. FRONT DESK RECEPTIONIST 06/2023 - 09/2023

Orthodontic Specialist - Cincinnati, OH

Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Assisted with scheduling appointments for clients and visitors. DIRECT MANAGER 06/2016 - 06/2020

Cincinnati Enquirer - Cincinnati, OH

Monitored and evaluated employee performance, providing feedback and guidance to ensure high-quality standards.

Provided direction and mentoring to direct reports, helping them develop their skillsets and career paths. Conducted regular meetings with staff to discuss job expectations, provide feedback, and set individual goals. Education and Training

University of Phoenix - Tempe, AZ Bachelor of Science Correctional Program, Expected in 08/2029

William Henry High School - Harrison Ohio High School Diploma 05/1995

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