Network Engineer Technical Support

Eric Daniel

**********@*****.*** Peachtree Corners, GA, US +1-678-***-****

WORK HISTORY

IT Helpdesk Support at Goodwill Career Center of North GA March 2013 - October 2013 (1 Year)

Duluth, GA Troubleshoot, test and configure system. Rebuild and reimage machines to original factory contents. Assist customers to setup, browse and surfing into the internet. Login customer when system automatically times out. Answer customer questions on how to reboot and reset system when it freezes. Assist customer on how to save files and attach files from word to flash drive. Assist to setup career center client server network and create email account for customers Network Engineer Consultant at Go2IT Group

October 2009 - February 2013 (3.5 Years)

Network Engineer Consultant at IBM Go2IT Group

October 2009 - February 2013 (3.5 Years)

GA Consults with clients to provide maximum assistance and support regarding the Setup network and configure through DHCP for network connectivity. Successfully develop a comprehensive QA system for verifying the accuracy of data migration and conversions. Troubleshoot on POS (Point of Sales). at Workstation, Word Perfect, Norton Utilities, Client 01 2010 - 12 2010 (1 year) Workstation, Word Perfect, Norton Utilities, Client 32, 25, 3, 10 Novell 3, 12 and 4.1, Netware 3.1.2, Clarify 4.15, NSS

Helpdesk IT Consultant at Port Harcourt

January 2008 - September 2009 (2 Years)

Helpdesk IT at Dan Computer Consultant Ltd UPTH Consultant Port Harcourt January 2008 - September 2009 (2 Years)

Consultant Port Harcourt, Nigeria Work as IT consultant with (UPTH) University of Port Harcourt Teaching Hospital. Perform system maintenance of computer hardware and software issue. Troubleshoot both desktop and laptop Computers including wireless connectivity. Migrated and converted the entire hospital manual system to computerization system. Various Network Technologies (LAN, WAN, Wireless, etc.) Assist customers at Citrix 01 2003 - 12 2008 (6 years) Refreshes and configure Servers 2003 to 2008. Assist customers troubleshoot computer hardware software and resolve their issue. Other duties include providing thorough training for clients end users to use the company s data import wizard after they are live on company system, as well as ensuring the training and development of new staff members coming into the department. Secured Remote Access Connectivity. Citrix Application Integration in phased approaches

Help Desk Engineer, Technical Support at IBM Computer Generated Solutions March 2003 - December 2008 (6 Years)

Help Desk Engineer, Technical Support at

January 2003 - December 2007 (5 Years)

GA Troubleshoot IBM Laptop issues over the phone with clients and provide solutions Troubleshoot software (Laptop applications) with problem determinations Troubleshoot and provide solutions to wireless connectivity issues Investigate and resolves IBM ThinkPad software and hardware problems of end-users Answer phone calls, Interpret problems and provide technical support Troubleshoot software (Laptop Desktop application) problems Listen to customer questions and problems provide answer courteously Combine customer service, technology training and computer troubleshooting abilities Answers questions, applying knowledge of computer software and hardware procedures Ask users with problems to use telephone and participate in testing procedure using diagnostic software listening to and from following instructions, troubleshoot. As team player, work with peers or colleagues for special project and researching problems. Network Engineer, Technical Analyst Troubleshoot and assist field technicians, end-users at 01 2003 - 12 2003 (1 year) Troubleshoot and assist field technicians, end-users with peer to peer network connectivity Configure network adapter cards using TCP IP protocols, DNS, WINS setting and DHCP entry. Provide assistance with DOS, Windows 95 - XP, Office 97, 2003 and Internet explorer Provide first level helpdesk support on POS register, counters, and other peripherals Develop and rebuild system files in Btrieve, Access, and SQL server database Automate the exchange of data through efficient and effective store polling Remotely control stores PC s to perform diagnostics and recovery using PC anywhere

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