Customer Service Exceptional
Resume:
Crystal Lamb
Eddystone, PA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Bartender
Spadas Bar & Hotel-Eddystone, PA
October 2022 to September 2024
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Created signature cocktail menu that increased sales by XX% within the first month of implementation
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Implemented upselling strategies resulting in an increase in average check size by XX%
• Organized special events such as themed nights or live music performances to attract new customers
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis
• Participated in monthly team meetings to discuss new promotions or menu changes Cashier
Conoco Gas Station-Eddystone, PA
March 2021 to May 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Participated in store-wide training sessions on product knowledge, sales techniques, and customer service best practices
• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
• Increased efficiency by suggesting process improvements such as rearranging items at the checkout for faster scanning
• Achieved daily sales targets through effective cross-selling of related products or services
• Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
• Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
• Mentored new cashiers by providing guidance on proper cash handling procedures and exceptional customer service standards
• Implemented strategies for reducing wait times at the checkout counter during peak hours
• Cultivated positive relationships with vendors by effectively communicating any inventory discrepancies or delivery issues
• Praised by supervisors for consistently accurate cash handling abilities
• Suggested improvements for streamlining refund processes resulting in reduced processing time by XX%
• Awarded Employee of the Month twice within one year based on outstanding performance metrics
• Increased average transaction value by XX% through suggestive selling techniques
• Demonstrated proficiency in using barcode scanners, weighing scales, price lookup systems (PLUs), etc
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Head Receptionist
Indulgences Hair Salon-Folsom, PA
May 2001 to September 2022
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Coordinated travel arrangements for executives, including booking flights, hotels, and transportation
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Collaborated with other departments to ensure smooth operations and effective communication within the organization
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
• Implemented an electronic visitor management
Education
Some College in Business
DCCC - Glen Mills, PA
September 2001 to May 2003
High school diploma
Ridley High School - Folsom, PA
September 1996 to June 2000
Skills
• Communications (10+ years)
• Hair Salon Assistant (10+ years)
• Laundry
• Cash Handling
• Bartending
• Cleaning Experience
• Office Management
• Bookkeeping
• Pricing
Certifications and Licenses
Bartender License
May 2023 to Present
Ramp
Contact this candidate