Accounts Receivable Specialist

Erika Jackson

*********@*****.*** 817-***-**** Fort Worth, TX

SUMMARY

Seasoned Accounts Receivable Specialist with 9 years of experience in credit and collections, cash application, and account reconciliation. Expertise in analyzing creditworthiness, managing aging reports, and ensuring timely collections. Seeking to leverage meticulous record-keeping and analysis skills in an Accounts Receivable Specialist role.

WORK EXPERIENCE

Everon

NAS Collections Specialist Febuary 2021 - Present

• Manage inbound and outbound communication with customers to ensure timely collection of outstanding balances.

• Conduct thorough research and analysis on customer accounts to maintain accurate financial records.

• Assist with the preparation and review of aging reports, facilitating contract and cancellation requests to support account resolution processes.

Farmer Brothers Coffee / Accounting Principals Fort Worth, TX

AR Credit & Collection Specialist Dec 2019 - Mar 2020

• Maintained comprehensive credit history files to support financial risk assessments and decision-making processes.

• Conducted thorough analyses of client creditworthiness utilizing external risk management tools, facilitating informed credit evaluations.

• Managed accounts receivable collections and reconciliations, addressed billing disputes, and contributed to reducing financial exposure through diligent documentation and follow-up actions.

GM Financial / K-Force Arlington, TX

Cash Application Specialist Jun 2019 - Sep 2019

• Processed and applied various payment types including customer, dealer, third- party, recovery, ancillary, and insurance-related transactions, ensuring accuracy and adherence to timelines.

• Executed reconciliation of payment instruments against system reports and proficiently managed account adjustments, including NSF, to maintain accurate reporting and accounting standards.

• Enhanced payment identification efficiency by conducting thorough account lookups for incoming payments, reducing the volume of unidentified funds and supporting a collaborative workplace atmosphere.

Williamson-Dickie / K-Force Fort Worth, TX

Credit/Customer Service Rep Nov 2018 - Apr 2019

• Resolved suspended order complications and credit discrepancies, ensuring streamlined operations and customer satisfaction.

• Managed Electronic Data Interchange (EDI) and e-commerce accounts, processing UPS claims, returns, credits, and exchanges efficiently.

• Maintained proficiency in various account management systems and provided cross-functional support, enhancing team adaptability and service continuity.

US Health Fort Worth, TX

Medial History & Benefit Analyst Jun 2015 - Aug 2018

• Verified benefits, collected payment details, and obtained medical history through telephonic interactions, ensuring accurate and efficient customer service.

• Delivered comprehensive information and support, leveraging customer service expertise to build trust and meet stringent production timelines.

• Contributed to the identification of members eligible for the HIPP/Premium Assistance program, enhancing the efficiency of program enrollment processes.

EDUCATION

MedCerts / NHA

Certified Medical Front Office Administrative Specialist

Iverson Institute

Medical Transcription Program

SKILLS

Mortgage Systems • Closr • Fidelity Suite (MSP, LPS, LPSD, LSAMS) • Fortracs • Vendor Scape • A/S 400 and CCW • IDC 9 (Training in Mandated ICD 10 Conversion, Knowledge of HIPAA and HITECH Upgrade Equipment • Microsoft Office Suite • PeopleSoft Time Management Systems • General Account Skills Including A/P, A/R, Reconciliation, Reporting and Inventory Management

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