Data Entry Management

Vernell Arenas

SUMMARY

EXPERIENCE

NYCHA ** Church Street November 2022 to June

2024

Operates multiple line telephone console. Relays incoming, outgoing, and internal calls. Operates internal paging system. Acts as a receptionist for customers, visitors, and vendors. Provides clerical support such as data entry, typing, sorting, and stamping mail.Perform accurate data entry for multiple clients to ensure records are maintained to the highest standard.Conduct regular data cleanup tasks to maintain database accuracy and reliability. Strong attention to detail and commitment to data accuracy. Proficient in Microsoft Excel and other reporting tools; experience with data management software is a plus. Strong communication skills, with the ability to professionally interact with clients and internal teams. Ability to work both independently and collaboratively in a team-oriented environment. Strong organizational skills and ability to manage multiple tasks efficiently. Working in maximo assigns the CM work order to the elevator response team andprovides the team with the following information: development name, building address,elevator car, and details of the elevator service condition and service reviews the elevator’s service condition in REMS, if the elevator is remotely monitored assigns an ESRD response team as soon as possible

NYPD January 2021 to August

2022

call taker assigned to the department's Communications Section as 911 emergency call takers Operates multiple line telephone console. Relays incoming, outgoing, and internal calls. serve as radio dispatchers of police resources and perform all other clerical and administrative duties related to the provision of emergency service Ability to remain calm under pressure in a fast-paced contact center environment. Ability to remain calm while taking back-to-back calls. Ability to show empathy for those that may be frustrated or anxious. Ability to use a computer quickly and accurately. Must possess the ability to remain poised in high stress situations. Administrates all clerical functions such as data entry, typing, sorting, and stamping mail. Hertz Rental Car Administration March 2013 to May 2022 transporter Drive vehicle to and from different location as needed. Follow relevant safety A career that will utilize acquired knowledge and experience, which recognizes the valve of its employees and provides potential for growth.

+1-914-***-**** *********@*****.***

Dispatcher

PCT

Transporter/Driver

regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations

U.S. Census Buereau July 2010 to June 2020

Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.Perform accurate data entry for multiple clients to ensure records are maintained to the highest standard. Address questions about household members, as well as provide troubleshooting and website assistance. Assist customers with an online tool providing education and decision support to better prepare consumers for future enrollments. Take ownership of customer issues, solve problems, and exceed expectations with sound judgment. Share insights on emerging customer trends and recommend process improvements. Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity. Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace. Ask questions in accordance with instructions to obtain various specified information, such as person's name, address age, or state of residency. Contract individuals to be interviewed at home, place of business, or field location by phone, mail, or in person. Review data obtained from interview for completeness and accuracy; data entry data DSI November 2007 to

November 2014

Collect, review, and input data into computer systems, ensuring accuracy and efficiency. Code and process source data using pre-established guidelines. Prepare monthly reports and ensure timely submission. Update and input data . Answer phone calls and provide information or direction to both internal and external contacts. Maintain paper file records and ensure proper documentation of data. Plan commercial displays to entice and appeal to customers. place prices or descriptive signs on backdrops, fixtures, merchandise.Run and generate reports as required, ensuring data integrity and adherence to established reporting formats. Use computers to produce signage. Responsible for 52 stores throughout Westchester. CountyPerform accurate data entry for multiple clients to ensure records are maintained to the highest standard. Walmart 2005 to 2008

Type at least 40 WPM, flexible and handle changes efficiently, proficient in Excel, Word and Outlook Office products. Pack and unpack items to be stocked on shelves in stockrooms, warehouse. Mark stock items using identification tags, stamps, and electric marking tools. Friendly connection with customers helps to ensure a positive shopping experience. Promoted to claims manager after six months. Claimed all damaged, recall, expired and stolen goods. Maintain and develop status report, ensure compliance of inventory control RGIS 2001 to 2005

Field Representative (temp)

Merchandiser

In-stock /Claims Manager

Clerk

Supervised a team of 20 auditors. Collect data for inventory. Review, prepared and print reports. Scheduling appointment and setting up inventory meetings. * Upload and download data from audit to portable.

NYC Board of Election 2000 to 2001

Input data from voter's registration forms. Following up on requisition and registration using the data processing programs. * Customer service high volume call center representative. Answering and updating requests

EDUCATION

SKILLS

• Customer service

• Data collection

• Merchandising

• Microsoft Excel

• Microsoft Word

• Communication skills

• Help Desk

• Computer Networking

• Maximo

• Microsoft Windows

degree : A.A.S, Data Processing

Data entry clerk/ Call enter rep

Hostos Community College 1992 to 1997

Bronx, NY

Phone Number : +1-914-***-****

Email : *********@*****.***

Address : 300 Gramatan Ave #E64

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