Massage Therapist Technical Support

Patricia Pierre Hall, MBA

*** ******* ******

Spring, TX 77373

281-***-****

Emai: *************@*****.***

OBJECTIVE

Hire, train and develop exceptional quality teams that consistently meet or exceed customers’ expectations. EDUCATION

2014-2015 MBA Healthcare Management- American InterContinental University Online 2004-2005 MBA Healthcare-American InterContinental University- Dunwoody, GA 2000 Licensed Massage Therapist Cert., Georgia Medical Institute-Jonesboro, GA 1984-1988 BS Criminal Justice-University of Southwestern Louisiana-Lafayette, LA WORK EXPERIENCE

03/2021-Present ONE CALL LLC REMOTE

Quality Assurance/Verification Specialist train and develop new hire worker’s compensation QA Specialists; Meet or exceed company’s required call Quality Standards of 98% and 95% of Schedule Adherence; Telephonic and web communications with varies carriers, vendors, clinicians and patients to ensure Durable Medical Equipment and Supplies reach our patients in a timely, accurate manner. 08/2011-03/2014 NCO FINANCIAL HUMBLE TX

Geek Squad Associate- remotely repaired and provided technical support for computer and printer software issues. Provided product knowledge to resolve technical issues; promoted software product sales through BestBuy.com; met or exceeded 90% sales requirements. 05/2003-07/2011 SPA SYDELL ATLANTA GA

Retail Sales Manager/Licensed Massage Therapist- top tier sales team for 12 consecutive months. managed esthetics products and services sales team; trained and instructed new spa employees on variety of products and services; conducted Swedish, Deep Tissue, Pre-natal, Reflexology, Sports and Hot Stone massages. 01/2010-07/2011 QUEST FOR CHANGE DECATUR GA

Program Facilitator/Social Skills Educator- facilitated Second Chances Program within local Juvenile Justice facility; provided social skills training on character identification, interpersonal skills development and positive decision making to reduce recidivism amongst juvenile offenders. 10/1999-05/2003 MATRIA HEALTHCARE MARIETTA GA

Client Services Specialist II- created enrollment projection strategies to increase patient participation. Served as a Client liaison between insurance carriers, program developers and program participants for a 24-hour pregnancy medical advice line; telephonic communication to promote, verify, update, sell and cancel memberships.

05/1993-04/1999 VERIZON WIRELESS (formerly GTE WIRELESS), ALPHARETTA GA Call Center Supervisor- interviewed, hired, trained and mentored team of 30 in-bound customer care, QA, technical support and sales specialists; created on-line job aides to increase call quality and efficiency. monitored daily workforce reports to monitor and address call patterns, schedule adherence and compliance; reviewed live and recorded calls to address Quality and accuracy.