Customer Service Retail Management

Cynthia A. Chavez

469-***-**** McKinney, Texas 75071 ***************@*****.***

RETAIL MANAGEMENT, FINANCIAL ANALYSIS, AND CUSTOMER SERVICE

Over ten years of exemplary merchandising and retail and financial management experience

meeting and exceeding employer goals, objectives, and expectations.

STRENGTHS

A natural leader with exceptional retail management skills and experience

Highly developed merchandising skills

Broad experience in financial systems and credit analysis

Organized, detail oriented, conscientious, thorough

Goal oriented, high energy, individual initiative, learn new things quickly

Passion for excellence, strong presence, confident

Well-developed interpersonal skills, work well with others

Excellent listening, verbal, and written skills

Microsoft Office, Word, Excel, PowerPoint, Internet Browsers, Email

A reliable, dependable professional with a strong work ethic and high integrity

EXPERIENCE

Movie Studio Grill Prep Cook October 2022 – January 2023

The Colony, TX Prepared menu items following SMG recipes and standards. Coordinated with other departments to ensure proper food service. Assisted with kitchen setup and food preparation for shifts. Supported inventory management and tracked food supplies. Adhered to all sanitation and food safety guidelines. Stayed updated on new menu items and dishes.

Outstanding preparation of pizza, quesadillas, pretzels, and cookies

Subway Manager May – July 2021

The Colony, TX Recruited, hired, trained, and managed restaurant staff. Managed the entire management and related processes. Maintained restaurant and food prep safety.

Significantly increased repeat business

UPS Associate May 2020 – July 2021

The Colony, TX Provided world-class customer service. Helped customers confidently ship packages and took care of all their small business needs. Shipped, packed, printed, notarized, and bound and laminated documents.

Friendly, helpful, a multi-tasker, and problem solver

SAS Team Lead—Retail Merchandiser April 2014 – April 2019

Dallas, TX The critical link between consumers, our client’s products, and key store personnel. Ensured the right product is in the right place at the right time to maximized the retailer’s sales. Grew and maintained great relationships with store management, presented client's products in the most impactful way following Planograms and managed inventory and displays so products were in stock and looking great.

Performed resets and remodels utilizing store schematics/planograms

Provided merchandising, shelf-facing, stock-rotation

Monitor team work standards

CoreMark Retail Merchandiser December 2011 – January 2014

Albuquerque, NM Provided merchandising, ordering, stocking, pricing, shelf-facing, resetting, stock rotation, and shelf-cleaning. Remodeled store shelves and displays. Monitored store-level account issues.

Consistently out-performed management goals and objectives

Burger King General Manager March – November 2011

Bernalillo, NM Recruited, trained, and managed hourly workers. Managed weekly schedules, P&L, and all labor costs. Monitored product inventory.

Operated store efficiently and promoted friendly service and quality food

Convergy’s Credit Analysis Review January 2009 – July 2010

Albuquerque, NM Performed credit analysis reviews based on corporate financial guidelines. Responsible for inbound/outbound credit collections. Responded to client inquiries. Utilized systems to perform analysis and to complete customer requests.

Made recommendations to management to improve processes

EDUCATION

University of Texas, Dallas, TX American Cultures and Public Relations Major

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