Sales Associate Team Members
Resume:
MARK STOKES
*** *** **** ***** **** Pond, PA ****4
EXPERIENCE
RAYMOUR & FLANIGAN, MARCH 2008 – PRESENT SALES ASSOCIATE
Keep facility in good operational order by checking furniture, equipment, and building for maintenance and repair needs
Hire, recruit, and train quality team members
Always maintain first- rate customer satisfaction
Ensure team members prepare quality products and complete orders quickly
Account for revenue and resolve discrepancies
Develop and maintain productive employee relationships
Organize and complete store opening and closing procedures
PEN MART, DALLAS, PA 2009-PRESENT ASSISTANT MANAGER
Responsible for supervising the staff.
Ability to reconcile shift and day reports
Responsible for facility and equipment issues and maintaining an appropriate level of inventory.
Ensure the staff is appropriately trained on store procedures/policies,
Assist other staff members to ensure adequate coverage during absences and heavy work schedules.
Ability to lift more than 25lbs.
Professional customer service first attitude
MACY'S FURNITURE GALLERY, QUEENS, NY 2001-2005 SALES ASSOCIATE
Responded to direct and indirect product inquiries and convert them to sales.
Developed and maintained effective one-on-one relationship-customers by solely assisting them through entire course of purchase process, beginning with product selection, and ending with creative solutions.
Established a positive rapport, and improved customer loyalty.
Aggressive follow-up on all inquiries/leads and convert into sales.
Maintained accurate records of all key customer account activities, access information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes, Previous order history, complete information related to closing the sale.
Monitored customer accounts by initiating calls to customers, follow up on orders, assess product needs, and ensured timely delivery.
Extensive knowledge of relevant furniture vendors.
DELOITE & TOUCHE, NY, NY 1998-2000 MARKETING ASSISTANT
Maintained contact databases.
Coordinated and executed the fulfillment of marketing collateral requests.
Supported direct mail campaigns, events and conference preparation, including packing materials and tracking shipments to ensure timely delivery.
Assisted account executives with fulfilling curriculum orders.
Monitored inventory of promotional items.
Assisted with other administrative responsibilities such as filing, faxing and copying as needed.
DELOITE & TOUCHE, NY, NY 1990-1998 HOTEL COORDINATOR
Prioritized, and coordinated production runs of the print shop.
Monitored print shop equipment maintenance needs, ensured all equipment complied to standards and remained in working order.
Managed relationships with vendors; Datasafe, Xerox, facilities management, among others.
Coordinated maintenance and repair activities.
Prioritized multiple demands on department and subordinate staff. Delivered high quality print components timely and on budget.
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