20 plus years of Customer Service Representative experience
Resume:
Cathleen Brownlee
*****************@*****.***
Summary:
Great Customer Service Skills
Problem Solver
Highly motivated
Proficient in Microsoft Office
Recent Work History:
A Line Staffing/ Willis Towers Watson Customer Service Representative September 2024 - present
● Assisted callers with a plethora of changes and updates to their medical, dental and vision benefits.
Ultimate Staffing/ Universal Technical Institute Financial Aid Admin March 2024 - August 2024
● Assisted students with their enrollment and funding.
● Updated spreadsheets
● Called students to schedule appointments.
● Special projects as assigned.
Wawanesa Insurance Customer Service Representative II December 2017 – April 2020 Duties / Accomplishments:
● Assisted customers (both inbound and outbound calls) in a range of insurance needs for both Auto Insurance and Property insurance.
● Provided coverage counseling and adjusted insurance coverage.
● Posted payments to customers’ accounts.
McCarthy & Holthus Bankruptcy Assistant June 2014 – October 2017 Duties / Accomplishments:
Protection Order / Stipulation Protection Order / Stipulation Default document preparation and drafting.
Motion to Approve Loan Modification & Motion to Sell document preparation and drafting.
Negotiated Reaffirmation Agreements with debtor’s attorney.
Chain of title review. Cure title issues.
Bankruptcy Plan review.
Pre-hearing Statements & Plan Objections preparation and drafting.
Payment Change Notices, Response to Final Cure Notices, Post-Petition Fee Notices preparation and drafting.
Worked with six banks ensuring prompt follow up, communication and resolution of issues.
Worked with eight attorneys in the different states, listed above, to ensure information needed and issues to resolved.
Union Bank Foreclosure / Bankruptcy Specialist December 2005 – January 2012 Duties / Accomplishments:
Maintained spreadsheets and files.
Handled foreclosure, bankruptcy and senior lien monitoring for a total of approximately 200 accounts in CA, OR, WA, AZ, NV and Guam. Cathleen Brownlee
2645 Ulric St., Apt 506
San Diego, CA 92111
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Implemented short sales and modification workouts guidelines and procedures for bankruptcy accounts & guidelines for new bankruptcy laws.
Received and correctly applied bankruptcy payments: Chapter 13 post-and pre-petition, Chapter 7 and Chapter 11.
Worked with attorneys to file appropriate bankruptcy court documents for Chapter 7, Chapter 13 and Chapter 11 cases.
Assisted with Front End Collections and Cash Reserve. Blue View Corporation Acquisition & Research Supervisor May 2003 – October 2005 Duties / Accomplishments:
Oversaw approximately 5 employees to review possible mortgage note purchases.
Managed all REO and contested / litigated foreclosures nationwide. National Dispatch Center Dispatch Agent April 1996 – April 2003 Duties / Accomplishments:
Handled approximately 600 calls daily and transcribed messages to alpha numeric pagers.
Monitored Dispatch Agents with audio and visual; graded and counseled the Dispatch Agents to assist them reach their highest possible level of customer service and performance.
Assisted the supervisor manage a team of approximately 70 flex-time Dispatch Agents.
Managed approximately 40 Dispatch Agents: trained, counseled, drafted, and issued reviews for merit increases and when necessary issued warnings and terminated employees.
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