Customer Service Client Relations
Resume:
Jillian Poulos
Vancleave, MS *****
***************@*****.***
Motivated performance-driven team coach, with excellent problem solving skills to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Dynamic and creative in marketing and a high ability to provide leadership to an organization with a focus on revenue and product longevity. Strong ability to work within teams and multi-task projects under strict deadlines.
Authorized to work in the US for any employer
Work Experience
Sr. Boat Clerk
Ingalls Shipbuilding, a division of Huntington Ingalls Industries - Pascagoula, MS May 2017 to Present
Reported to General Ship Superintendent. Monitored fire board located in the Boat Foreman's office. Maintained public address system and contacted personnel aboard ship assigned. In charge of headcount for the ship. Maintained the flammable substance log and issues tags, also maintains the Argon Purge Log. Called for an Ambulance, Fire Dept. or Security as needed by Management. Also announced Fire Drills when performed by Safety. Made any and all maintenance calls for repairs needed. Ordered supplies for the Boat Foreman's office as needed. Did special projects as assigned. Completed all clerical duties. Inputted all numbers for ship board charts and safety boards as well as cleanliness charts and inputted all near misses for LPD 29, LHA7 & LHA8 as well as DDG125. Title Clerk
Mississippi Title Loans
December 2013 to 2015
Evaluated, authorize, or recommend approval of credit and payday loans. Advised borrowers on financial status on methods of payments. Completed loan contracts for qualified applicants. Sales Lead/Asst
Chico's Women's Clothing - Gulfport, MS
September 2010 to July 2012
Sales lead with extensive customer service and sales experience. Responsible for opening and closing of the store. Trained and coached new and existing employees. Leasing Agent
Landmark Apartments - D'Iberville, MS
May 2009 to May 2011
Worked alongside for the management team as well as the sales team, handling everything from routing phone calls to completing projects for management. Handing out and posting advertising material in high visibility and high traffic areas. Welcoming in new tenants and handling court days on pass due tenants. Assisting management with various projects and errands. Routing customer calls, accounting functions (daily batches, matching credit card receipts, etc.)Reviewing seller ads, creating and sending mass emails to our respective customers and calling potential tenants from past viewings. Cocktail Waitress
Beau Rivage Casino - Biloxi, MS
September 2008 to December 2010
In charge of making and taking drink orders in large sum of crowds and deliver to them. Manager/Leasing Agent
Landmark Apartments - D'Iberville, MS
June 2010 to August 2010
Responsible for providing high quality customer service during all events, to achieve customer satisfaction and accurate accounting of all transactions, including inventory. Carhop
Sonic Drive Inn - Biloxi, MS
July 2006 to August 2010
Responsible for opening and closing of the store. Cooking and taking orders in an efficient timely manner.
Education
High school or equivalent
Skills
SALES (6 years), CUSTOMER SERVICE (2 years), RECEPTIONIST (2 years), RETAIL SALES (2 years), 40 WPM (Less than 1 year)
Additional Information
Professional Skills:
Experience with phone sales or customer service
Able to type at least 40 wpm
Proficient with Microsoft office and standard office hardware (copier, fax, etc.)
Contact this candidate