Customer Service Business Development
Resume:
Andres Alvarez
*****************@*******.***
Summary
Professional Summary
Highly motivated, results-driven, and tenacious executive providing broad-based Over 30 years of experience in drilling operations, sales, services, and strategic business development. Bilingual, English/Spanish.
Proficient in building positive relationships with customers, giving new solutions, and assuring their contentment. Expertise in developing revenue-boosting strategies, identifying growth possibilities, and expanding market share locally and globally.
Unbreakable track record for business support. Assisting managers in fostering team harmony and achieving company goals through effective training and development. Proven effectiveness in managing operations in a fast-paced setting. Ensured commercial success despite changing market conditions through operational and technical excellence
Willing to relocate anywhere
Authorized to work in the US for any employer
Essential Ability
Operations and Production Management
Outstanding Negotiation and Presentation Skills
Operational Agreement Management
Proficiency
Excellent customer service and relationships.
Competitive market research and trends.
Leadership, training, and team building;
Extensive tubular handling expertise;
Problem-solving and decision-making abilities.
Interpersonal and communication skills.
Work experience
Customer Service- Architectural Review administrator Inframark - Katy, TX March 2021 to September 2024
Preserving the architectural standards of a community, assessing requests for changes, and examining architectural designs and home renovations.
Monitoring the approvals, alterations, and architectural enhancements to ensure they meet community standards. Educating the homeowners about architectural guidelines and the approval process. Respond to and resolve client questions and concerns during the initial call by identifying the subject and kind of assistance needed.
Provided excellent and kind client service by answered questions. Managed accounts by interacting with clients through live chat.
Customer Service Advocate
UHC United Healthcare - Houston, TX December 2020 to October 2021 Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
Travel Consultant
VACATIONS TO GO - Houston, TX August 2018 to March 2020 Specializing in last minute cruises, sell international vacations (cruise, tour or resort) to clients calling in from the company website and provide service after the sale. Help guide the customers based on their needs and preferences. Offer excellent customer service to develop and build long-term client relationships.
Latam Sale Manager
STABIL DRILL - SUPERIOR ENERGY - Houston, TX March 2014 to March 2015 Develop an expert grasp of Stabil Drill products and services in the Latin America Region by actively seeking new clients through market research, sales calls, meetings, and presentations. Establish technical links between the LATAM Client and Stabil Drill, as well as a strong commercial relationship, where Stabil Drill is the preferred option, while also connecting the Client with the company. Managed technical aspects of the business, resulting in increased revenue and market share. Latin America Region Manager
FRANK'S INTERNATIONAL PERU S.R.L - Lima, Peru June 2009 to December 2013 Devised strategies to boost Frank's TRS market penetration globally. I also oversaw and coordinated the technical aspects of the business, managed ongoing projects, and reviewed tender requests. Prepare and calculate bids for submission and negotiate the terms and conditions of various negotiated contracts. Offered expert technical assistance to boost operational efficiency. Provided timely technical support to customers, resulting in long-term relationships. Facilitated employee training to improve performance. Made decisions for customers based on the best outcome for their production requirements. Recognize all market conditions and any shifts in Ecuador, Mexico, Peru, Colombia, and Venezuela. Additionally, look for new business prospects. Involvement in every location's operational and QHSE aspects.
Latin America Region Manager
FRANK'S INTERNATIONAL VENEZUELA – Anaco, Anzoátegui May 2007 to June 2009 By offering technical assistance and enhancing performance, long-term quality relationships with customers (PDVSA) were restored.
Recovering PDVSA's long-term debt and market share. Oversaw sales, service support, and business development in Venezuela while accounting for all changes and conditions in the market.
Oversaw daily contract operations and provided workforce and guidance for 16 different bases and offices to guarantee peak performance.
Country Manager
FRANK'S INTERNATIONAL ECUADOR C.A - Quito, Ecuador April 2001 to May 2007 To begin Frank's operations in the eastern region, open a new facility and an office in Quito (El Coca). Oversaw and led business negotiations for multiple project contracts; encouraged staff development to improve workers' knowledge of company products and services. In order to sustain the profitability of this business unit, I have participated in company financial budgets, managed procurement activities with suppliers, and improved operational cost savings. I have also evaluated tender requests, prepared and calculated bids to be submitted, and negotiated terms and conditions of contracts.
Managed teams of 28 field technicians and shop workers on a daily basis to make sure they were operating at their best.
Increased market share and corporate revenue through the use of dynamic leadership. Business Development Manager
SMITH INTERNATIONAL VENEZUELA – Maturin November 1999 to January 2001 In order to expand services, moved to Venezuela as a Business Development Manager (BDM) to meet with existing clients, engage with foreign companies there, and hunt for new business. Field service participation to work with clients to find suitable solutions. Advanced to the position of Eastern Division District Manager until June 2000. Closely collaborated with high-level of clients as a consultant on the creation of certain projects also, boosting sales and improving the company's market share in the nation. Country Manager
Smith International Inc. - Bolivia – Bolivia. November 1996 to November 1999 The company started operations by renting out tools and services in order to expand its market share in both Bolivia and Argentina.
Inked contracts with three significant contractors, Repsol, Maxus, and Petrobras. Participating in the contractor's drilling program is another way to promote the company's products, offer ideas for new products and services, and increase revenue in other areas. Create and submit requests for tenders, and work with clients to negotiate the terms and conditions of the contracts.
In charge of the budget, product sales, and business operations. Directional Drilling – Sales Anaco, Venezuela August 1991 to November 1996 Originally employed by SMITH INTERNATIONAL VENEZUELA as a Directional Operator (Trainee), using MWD devices and PDM motors. To keep a stronger relationship with the customer (PDVSA), the supervisor in Maturin, Eastern Venezuela, built a satellite office. Additionally, I assisted the District and Operation Managers with public relations and sales for all Smith products, including stabilizers, sidetrack tools, and hole openers. This role required me to communicate closely with customers both in the field and in their office.
Operation Manager
WEATHERFORD - Houston, TX September 1980 to July 1991 Assembled and fixed Weatherford power equipment as a service technician sent to Mexico as an operations supervisor to oversee, manage, and train 38 staff members and oversee operations in Villa Hermosa.
As an Operation Supervisor in South America, set up a new base in Argentina to offer services and advertise Weatherford's products.
Contributed to projects in the North Sea (Stavanger, Holland), including pipe cleaning for underwater pipelines.
As the operations manager for Weatherford's joint venture in Brazil for manufacturing and casing services, worked with PETROBRAS, drilling, work-over, and production departments to market Weatherford's goods made in Brazil and locally accessible services. Performed all other duties required on these managements position. Education
Civil Engineering (2 Yrs.)
Universidad Nacional Pedro Henrique Ureña – Dominican Republic, March 1969 to July 1971 Skills
Horizontal Drilling
MS Office
Spanish
Equipment Repair
Latin
Operations
Field Service
Forklift
Inventory
Microsoft Excel
Customer Service
Sales
Operations Management - 10+ years
Logistics
Communication skills
Mechanical Knowledge
Computer Networking
Assembly Experience
Inventory Control
Microsoft Word
Market Research
Business Development - 20+ years
Bilingual - 10+ years
ERP Systems
Microsoft Office
English
Production Management
Computer skills
Strategic Planning
Microsoft PowerPoint
International Business - 10+ years
Management
Digital Marketing
Customer support
Manufacturing
Excel
Training
Service Technician Experience
Office Management - 10+ years
Basic Math
Public Relations
Contract Negotiation
Negotiation
Time Management
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