Driven to Success

Kerry Scott

785-***-**** ● ******.***@*****.*** ● Kansas

Work Experience:

Marriott- General Manager/Director of Finance/ F & B Director Peakstar Consulting Services Hilton – Complex Controller/General Manager/DOS Task Force Contractor NOPSI Hotel-LA – Director of Finance & Operations AK, CA, PA, IN, FL, VA, DC, AZ, NM, WV IHG – Controller/Director of Finance/General Manager March 2022- Present Hyatt – General Manager, Director of Sales

Best Western (Plus)/Choice Hotels/Wyndham Hotels/IHG/Adams Mark Hotel- KC KS Sales Consulting LLC General Manager/Director of Sales/Revenue Manager TF Contractor- MO, CO, KS September 2011- Present

Contracted for short and longer term support for both Full Service and Select Service hotels to provide Management, Sales support, Director of Finance and Operations, aligning Executives and Department Supervisors to strategies, perform at a high level and meet broader business objectives and revenue goals.

Participate in the ongoing strategic planning process as an integral member of the executive leadership team. Create project plans and manage deadlines. Review contracts and correct compliance issues, contribute to the team efforts, KPI’s, troubleshoot PMS/POS IT issues, provide first class customer service on top of controlling cashflow, budget, safety measures and always be prepared for property QA inspections and internal audits.

Project Manager – Hotel renovations, PIP Franchise projects for Franchise Flag conversions or independent hotel. renovations. Work with contractors/sub-contractors on bid proposals and change orders to complete the project. Keep project organized and on time completion. Organize PMS programing, design, setup installation of PMS and POS systems. General Manager - Oversee the operations functions of the hotel, as per the Organization/Ownership Company.

o Lead all key property issues to complete or improve capital projects & PIP as needed. o Preparation, present subsequent achievement of the hotel's annual Operating Budget and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction thresholds are met and exceeded Budget P & L goals. Implement Staff retention and recruiting process.

Director of Sales & Marketing - Develop and execute comprehensive sales strategies to meet and exceed revenue goals for focused service and full-service hotels.

• Align sales efforts with overall business objectives with Director of Hotel Operations, Revenue Analyst, General Manager, and Hotel Sales team.

• Monitor market trends, competitor activities, and customer preferences to identify new opportunities and adapt sales strategies accordingly.

• Drive the implementation of sales initiatives, utilize industry leading sales and marketing tools, including Delphi, GRO, Agency 360, Demand 360 OnQ, and PMS, to streamline processes and enhance efficiency.

• Analyze sales data and financial reports to assess performance, identify areas for improvement, and make data driven decisions.

• Establish strong relationships with corporate clients, travel agencies and other key partners to expand the customer base and drive repeat business.

• Represent the organization at industry events, trade shows and networking opportunities to promote brand awareness and enhance market presence with all markets.

• DOS- (hotel size example)- Adams Mark Hotel Conference Ctr & Water Park, Kansas City Revenue Manger maximize overall hotel revenue for rooms through the implementation of effective pricing and distribution strategies.

• Manage and oversee revenue management analytic functions to produce reporting that support short/long term hotel business strategies.

• Implement hotel sales strategy and pricing recommendations across all channels, revenue systems and market segments.

• Analyze results of strategies and tactics deployed on a consistent basis. Provide communication necessary to hotels teams, regional teams.

• Prepare the annual business plan and revenue budget through collaboration with hotel leadership.

• Drive innovation through merchandising hotel experiences in a way that resonates with customers, ultimately leading to revenue maximization.

Controller/Director of Finance – Reconciling daily revenues, Payroll labor hours Report, process payroll, auditing cash controls, AP & AR. Review income journals, GL entries, Cash flow, credit card batches, inventories, and KPI’s. Federal/ Tax Exempt compliance and bank reconciliations.

• Providing ongoing feedback and reports for accountability and communication to all department heads to provide support to a successful consistent expense and labor budget controls each month. Pioneer Services/Mid Country Bank

Office Manager/Director of Sales & Marketing Sept 2011 to Feb 2012

• Worked closely with military clients and described personal loan benefits and features. Pre-qualified and pre- approved loans. Performed credit evaluations and reviewed loan applications. Provided superior client service throughout the full lifecycle of the loan and followed up after closing to ensure complete client satisfaction. Communicated with banks and loan financers every day.

• Improved investor list by establishing new relationships with account executives and banking institutions.

• Organized team of three Processors; streamlined processes for working with banks and filing information. Setting the standards and the expectations for the company as an example for my staff in regard to all aspects of the company’s product requirements, efficient, accurate loan processing and customer service. Satisfying all client financial needs as well as the companies and providing the best customer service to all present and future customers. Creating a connection and respect between the military clientele, allowing them to feel genuinely satisfied when they leave our office.

Full-Service Restaurant & Catering Services

Manager/Co-Owner/Director of Sales & Marketing August 2006 to August 2011

• Owner, Manager, cater and Director of Sales and marketing for restaurant as well as hiring and co-training all employees. Purchased and maintained budget equipment, food costs, inventory bookkeeping, P&L statements, tax filing, payroll, account payable and receivables, human resources and licenses for food & beverage as well as execute any and all Food & Safety State compliance matters. Ordering, purchasing and inventory all supplies as well as Food preparation and baking daily. Comfort Suites & Conference Center/Hampton Inn/Best Western Andy Patel- Owner General Manager/Director of Sales/F&B Director/DOF August 1996 to August 2011

• Complex General Manager for hotel properties, including but not limited to staffing, training, coaching, internal/external Director of Sales and marketing and event and meeting planning to include all details from beginning to end with the client. Revenue management, surpassing all sales goals set by Ownership Company, producing gross revenue of over $3.8M the first year of new opening. Human Resource responsibilities of staff recruiting for all 5+ departments, payroll, department budgets, AR, AP, P& L budget reports for all departments. Organized, booked and overseen staffing, sales and events for 119+ guest rooms and 20,800 sq. ft. of banquet space and kitchen/catering staff. Maintain reports of labor and food costs, menu creation and foodservice preparation. Complied with all Food & Safety state compliance laws as well as implemented and trained staff on required procedures. Monitoring and responding to online reviews, respond to RFP’s, input PMS rate and hotel information in GDS channels and social media sites.

**Prior Experience include Real-Estate sales, Auto Dealership Office Sales, Inventory, Title Clerk & Business Management and Advertising Sales

Education:

Des Moines Area Community College -

Associate

Accounting Ankeny, IA

Iowa State University - Bachelors Business Management & Marketing

Ames, IA

Skills/Training:

● Carnegie Marketing & Sales Courses, Marketing & Leadership Training Course, Signature Sales Training Course & Staff retaining and recruitment.

● Certified General Manager and Sales/Marketing Training for Wyndham Hotels, Hilton Hotels, Choice International. Licensed Food Safety Certification

PMS & Software Proficient:

OnQ, PEP, LightSpeed, Opera, Opera Cloud, Concerto, MGS, Visual Matrix, Innsoft Inc., Innquest/RoomMaster PM Systems, Micros & Aloha POS Systems, SaaS, GDS & Sabre, Lanyon, Cvent, Medallia, Choice Advantage, Softhotel, Colleague Advantage, Valhalla, MDO, ProfitSword, Hotel Effectiveness, ADP, Shift 4, Elavon/fusebox, Delphi/Amadeus, Salesforce, SalesPro, M3,IBuy, Citrix, ISAC, Oracle, Birch Street

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