Financial Aid Product Data

BRIAN D. COLEMAN

**** ****** ***** ***** • Dallas, Texas 75249 • Phone 469-***-****(c)

***********@*****.***

EDUCATION

Henderson State University Arkadelphia, AR

B.A., Sociology/Psychology

Working knowledge of Oracle, PowerFAIDS, PeopleSoft, AS/400, Microsoft Office, SQL

EXPERIENCE

2021 Arizona College of Nursing Dallas, TX

Director of Financial Aid

Managed the Campus’s Financial Aid Department and ensured the department met its goal of assisting students in all aspects of the financial aid process.

Counseled students to determine their eligibility for Title IV funding, institutional loans, agency assistance, Federal Work study and scholarships.

Maintained the privacy of student data.

Answered questions and provided support to students virtually, in person and via email and phone.

2019- 2020 City Electric Supply Dallas, TX

Product Data Management Supervisor

Hired and trained product data clerks on procedures and policies.

Coordinated and coached product data clerks on efficient efforts to ensure process flow was seamless.

Member of the Department Leadership team. Participated in leadership meetings and forums.

Analyzed and evaluated product data reports.

Oversaw a team of 15 product data clerks

2015- 2020 City Electric Supply Dallas, TX

Product Data Management Specialist

Ensure completeness and accuracy of product information on CES website.

Provide proper product categorization, data, literature, and online images for internal/external customers.

Determine where and how products are organized on CES website.

Identify missing and/or inaccurate data then resolve discrepancies.

2012- 2015 Delta Dallas Staffing Dallas, TX

Customer Service Representative

Handle secure inbound calls and detailed administrative processes.

Assist clients with various account services and troubleshooting.

Maintain customers’ accounts.

2005-2011 University of Texas at Arlington Arlington, TX

Financial Aid Counselor II

Prepared and conducted financial aid workshops and seminars.

Counseled students on loan status, renewal and grant eligibility.

Provided support, advice, and assistance regarding various types of financial aid.

Analyzed and assessed students’ eligibility of financial assistance.

2000-2005 DeVry University Irving, TX

Student Finance Advisor

Prepared and conducted financial aid workshops and seminars offsite.

Counseled students on loan status, loan renewal and deferment options.

Housing Coordinator

Oversaw daily, weekly and monthly operations of the housing department.

Coordinated marketing, recruiting and student activities.

Oversaw students’ disputes

Adjunct Faculty

Created and maintained lesson plans for developmental classes.

Selected and compiled tests and assignments.

Developed and managed syllabus materials.

1998-2000 Girling Home Health Inc. Dallas, TX

NRN Field Supervisor

Hired and supervised Home Health Technicians.

Documented case records and served as clients’ advocate.

Conducted home health visits.

References Available Upon Request

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