Hilton Garden Inn

LATOYA HAYNES

470-***-**** CELL ******************@*****.***

OBJECTIVE

To Obtain a Bartender/Server position with a company that has potential for growth and upward mobility, RELEVANT EXPERIENCE

HILTON GARDEN INN- MARIETTA, GA

BARTENDER

MARCH 2024- PRESENT

● SERVED GUESTS ENTHUSIASTICALLY, SUGGESTIVE SELLING OF MENU ITEMS, SERVING BOTH FOOD AND DRINK PRODUCTS, RING UP AND COLLECT PAYMENT FOR FOOD AND BEVERAGES SOLD AND ENSURING THAT GUESTS RECEIVE GREAT SERVICE THROUGHOUT THEIR MEAL

● GREET GUESTS, EXPLAINING SPECIAL OF THE DAY, EXPLAINS MENU USING CONCISE AND ARTICULATE LANGUAGE, AND LISTENS AND RESPONDS TO QUESTIONS

● UPSELLING APPETIZER, ENTRÉE AND DESSERT MENU ITEMS BY DESCRIBING EACH ITEM IN AN APPETIZING WAY

● DELIVERED CHECKS PROMPTLY TO THE LINE SO THAT ORDERS CAN BE PREPARED WITHIN THE PRESCRIBED TIME

● PICK UP AND DELIVERS ORDERS TO THE GUESTS AT THE TABLE WITHIN THE PRESCRIBED TIME LIMITS, ENSURING THE ACCURACY OF THE ORDER

● RETURN TO THE TABLE THROUGHOUT THE GUESTS VISIT TO ASK IF GUESTS ARE SATISFIED, CHECK FOR REFILLS, SUGGESTIVE SELLING OF ADDITIONAL ITEMS AND CLEAR ITEMS FROM THE TABLE, AND DELIVERS THE CHECK

● PERFORMING DUTIES THAT REQUIRE ORGANIZATION, SPEED, EFFICIENCY AND BENDING AND LIFTING

● HANDLING MULTIPLE PRIORITIES, WORKS UNDER STRESS AND EXERCISES GOOD JUDGMENT WHEN DEALING WITH GUEST SITUATIONS AND COMPLAINTS

● FOLLOWING RECIPES AND PROCEDURES TO ENSURE PRODUCT IS PREPARED AND MAINTAINED TO SPEC

● SETTING UP, STOCKING, AND ORGANIZING ALL WORKSTATIONS AT THE BEGINNING OF THE DAY

● CHECKING STOCK LEVELS IN COOLERS FOR SUFFICIENT STOCK

● MAINTAINING PROPER FOOD STORAGE TEMPERATURES AND ROTATION, USING FIFO METHOD

● CLEANING AND SANITIZING WORKSTATION DURING THE DAY AND AT THE END OF THE DAY

● USING KNIVES, MEASURING UTENSILS, SCOOPS, SCALES, CAN OPENER, ELECTRIC JUICER, OR OTHER BARTENDING TOOLS, WITHOUT LIMITATIONS, JIGGERS, MUDDLER, FRUIT PEELER, AND OTHER TOOLS OR UTENSILS

● MAINTAINING CLEANLINESS THROUGHOUT RESTAURANT AND PERFORMS WEEKLY MAINTENANCE

● PERFORMED THE FUNCTION OF HOST WHENEVER POSSIBLE

● CAPABLE OF ANSWERING PHONES AND PLACING TO-GO ORDERS

● HANDLING ALL PHONE CALLS THAT COME INTO THE RESTAURANT WITH A FRIENDLY VOICE ELEGANT STFAFFING

FEBRUARY 2023- MARCH 2024

BARTENDING FOR PRIVATE EVENTS, WEDDINGS, PARTIES, ETC.

● FOLLOWING RECIPES AND PROCEDURES TO ENSURE PRODUCT IS PREPARED AND MAINTAINED TO SPEC

● SETTING UP, STOCKING, AND ORGANIZING ALL WORKSTATIONS AT THE BEGINNING OF THE DAY

● BARTENDING FOR PRIVATE EVENTS, WEDDINGS, PARTIES, ETC. THE CRAB SPOT

BARTENDER- HAPEVILLE, GA DECEMBER 2017- SEPTEMBER 2018

● Bartender/Server at high-volume live music and event vrnue

● Ensured bar was fully stocked with glassware, drinks, garnishes, etc..

● Handled payments with Micros, hotsauce and othe POS systems.

● Followed ServSafe and Beverage safe guidelines for safe sales of alcohol. Including checking IDs

● Assisted in running food great team work to ensure guest satisfaction FRIDAYS, ATLANTA, GA

SERVER, Jan 2009 – Jun 2011

● Presented menus to patrons and answer questions about menu items, making recommendations upon request.

● Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

● Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

● Collected payments from customers.

● Rolled silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

OLIVE GARDEN, DARDEN RESTAURANT GROUP

SERVER, DECEMBER 2002-JUNE 2007

● Greeted tables promptly and presented wine and food specialties.

● Tray service of food or beverages to patrons in a fine dining environment.

● Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

● Gained extensive wine knowledge and food pairings

● Rolled silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

EDUCATION

ABC BARTENDING SCHOOL- FEBRUARY 2024

CENTURY 21 SCHOOL OF REAL ESTATE- DECEMBER 2007

THE AMERICAN ACADEMY OF DRAMATIC ARTS, LOS ANGELES, CA THEATER ARTS, Jan 2004 - May 2005

HOWARD UNIVERSITY, WASHINGTON, DC

Completed coursework towards AA, May 2003

*REFERENCES AVAILABLE UPON REQUEST

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