Human Resources Professional

Sarah Elisa Benny

Toronto *****.*.*****@*****.*** 416-***-****

Seasoned business professional with 10+ years of experience in pension and benefits administration, in addition to 20+ years of client service experience. Skills

● Human Resources Management

● Pension and Benefits Administration

● Project Management

● Business Communications

● Relationship Management

● Strategic Thinking

● Team Leadership

● SAP, JDE, ADP, Successfactors,

Laserfische, Ceridian, Dayforce,

Workday

● Adobe Acrobat, Microsoft 365,

Google Workspace

Education

Certificate in Indigenous Canada, University of Alberta January 2021

Certificate in Human Resources Management, Seneca College June 2013

Relevant Experience

Pension Benefits Analyst

TTC Pension Plan

Toronto June 2024 to February 2025

● Oversaw calculating and verifying member pension estimates and member retirement packages, ensuring accuracy and compliance with the TTCPP Bylaws, Canada Revenue Agency, and Income Tax Act legislation.

● Prepared and provided new member packages, termination packages, and retirement estimates to members.

● Prepared correspondence to survivor spouses or beneficiaries of deceased members, outlining requirements to settle estate files and prepare onboarding documents for survivor/beneficiary as necessary.

● Finalized estate files upon receipt of required documents, preparing payment documentation for lump-sum commuted value payments and final monthly pension payments.

● Ensured member and pensioner records were accurately updated and maintained.

● Demonstrated effective communications and relationship-building skills by providing front-line support to members in person, online, and by phone 1

Sarah Elisa Benny

Toronto *****.*.*****@*****.*** 416-***-****

Pension Analyst

WISE Trust

Toronto February 2022 to June 2024

● Supported administration for the WSIB pension plan by providing guidance on pension legislation, investigating and resolving plan member data issues, and producing various reports for statement tracking.

● Contributed to year-end auditing by compiling and providing ad-hoc and reconciliation reports.

● Collaborated with human resources and payroll teams to resolve data discrepancies.

● Identified any underlying issues in data transfers and ensured corrective action procedures were performed.

● Implemented process improvements by developing internal administrative manuals. Benefits and Pension Administrator

OMERS

Toronto January to August 2021

● Oversaw pension and benefits for global and domestic defined benefit and defined contributions plans, coordinating payments and invoices, while providing support for escalations related to claims administrative issues.

● Acted as back-up lead administrator when necessary, demonstrating effective decision making and task management.

● Identified improvement opportunities from employee feedback and helped develop guidelines for internal and external stakeholders.

● Demonstrated capabilities with software such Basware, Workday, and Ceridian Dayforce. Human Resources Coordinator

Capital One

Toronto November 2019 to March 2020

● Managed the arrangement of pregnancy and parental leave, STD, and LTD periods for employees.

● Demonstrated the ability to research and provide solutions for inquiries made by internal associates and managers on HR related issues.

● Assisted in the preparation of documents, including employment letters, SIN, work permits updates.

● Identified and provided feedback to third party vendors such as Manulife and Sunlife, in addition to, internal departments regarding any administration issues. 2

Sarah Elisa Benny

Toronto *****.*.*****@*****.*** 416-***-****

Benefits Administration Consultant

Scotiabank

Toronto January 2018 to March 2019

● Acted as the main point of contact for benefits and pension related questions and escalations from Scotiabank employees and pensioners.

● Developed and maintained relations with internal departments and external partners such as Manulife, Morneau Shepell, and Great West Life.

● Prepared correspondence to surviving spouse or beneficiaries of the deceased plan member by outlining the requirements to settle the estate file.

● Identified areas of improvement and provided solutions to make processes more efficient.

● Trained and mentored new consultants in processes. Client Service Specialist

People Corporation

Toronto May 2016 to January 2018

● Responsible for providing benefits administration services to clients.

● Processed all benefit enrolments, qualifying life events, and salary updates submitted by the client’s employer.

● Served as backup to the Disability Service Specialist by working with various insurance carriers regarding STD, LTD, and life claims.

● Assisted with the onboarding of new clients.

● Conducted information sessions for employees regarding their benefit plan.

● Recommended and implemented changes to create more concise policies and more effective guidelines.

Total Rewards Advisor

CPA Canada

Toronto, ON December 2015 to May 2016

● Managed the onboarding procedures of new hires, organizing employee orientation, creating new employee files, ensuring all necessary paperwork was properly completed and submitted to the appropriate departments.

● Responded to all employee inquiries about programs, resolution of claims, and service issues.

● Administered pension, benefits, RRSP plans, and leave of absence programs.

● Maintained HR data integrity and accuracy by executing database updates. 3

Contact this candidate