Quality Assurance Engineer

JACQUELINE W. KEARNEY

***** ******* ****, *******, ** 21131 ● 410-***-**** ● **********@***.***

SUMMARY OF QUALIFICATIONS

Senior Quality Assurance Engineer with over 25 years of experience in delivering top-tier quality for web-based software applications. Highly skilled in test plan development, test strategy formulation, and test effort estimations, ensuring comprehensive coverage and optimized resource allocation. Adept at implementing cutting-edge testing methodologies and best practices, driving continuous improvements in product quality. Proficient in all stages of the Software Development Life Cycle (SDLC) and Agile frameworks, with proven expertise in collaborating with cross-functional teams, managing projects, and ensuring seamless project coordination. A results-driven professional recognized for enhancing software performance, reducing defects, and fostering innovation in testing practices. Passionate about delivering robust, high-quality software solutions that exceed client expectations.

PROFESSIONAL EXPERIENCE

Senior Quality Assurance Engineer - Operations 2016 - 2024

United Parcel Service, Timonium, Maryland

Creation of system test readiness review, product test readiness review, test strategy, product test closure, and development touchpoint test readiness documentation for several enterprise initiatives.

Creation of Business Requirements, User Stories, Requests for Change (RFC) documentation. Lead meetings to discuss business needs to enhance requirements.

Participated in planning and readiness meetings, reviewing story content and acceptance criteria to ensure a thorough understanding for the creation and execution of test cases. Provided valuable feedback on business, usability, and functional requirements.

Facilitated end-of-sprint retrospectives to highlight team and individual successes, while identifying opportunities for improvement, and developing a plan to implement improvements to the current process.

Assisted in developing test approaches, planning, and design, determining the level of effort required to complete sprint testing. Identified and communicated with leadership alternative solutions to maintain quality and adherence to timelines.

Actively contributed to on-time sprint releases by collaborating closely with cross-functional teams.

Reviewed release documentation for accuracy, compliance, and completeness to ensure high-quality deliverables.

Performed system integration testing on multiple components of the application.

Created detailed bug reports with steps to reproduce issues and assigned severity levels based on impact analysis.

Technical Quality Assurance Analyst – CT Shipping Systems 2012 – 2016

United Parcel Service, Timonium, Maryland

Creation of project plans, estimation of effort and resourcing, assignment of resources, tracking of progress, and communication with leadership on any changes in direction/timeframe

Planned, designed, and executed test cases based on business and functional requirements, creating test data as needed. Peer-reviewed test cases and data for accuracy and completeness.

Cross portfolio end-to-end coordination for several enterprise initiatives.

Provided technical support to other departments for troubleshooting, debugging and validation of software applications.

Analyzed test results to identify root causes of defects, performed risk assessments, and communicated findings effectively.

Technical Quality Assurance Analyst – CT Internet Systems 2005 – 2012

United Parcel Service, Timonium, Maryland

Analyze Business and Functional Requirements, Technical Specifications, Page Specifications and Design Documents in order to create and/or modify test cases for new and/or enhanced functionality.

Conduct test case reviews with team members and external groups. Identification of candidates for test automation.

Create test data used to execute functional, integration, end-to-end and regression tests cases.

Analyze test results, report and monitor defects in a defect management tracking system. Retest defects to verify accurate and complete resolution. Lead defect review meetings.

Identify areas for improvement in both test preparation and test execution.

Train new team members on QA best practices.

Quality Assurance, Test Engineer – Contracted Position 2004 – 2005

PHH Arval, Hunt Valley, Maryland

Developed comprehensive test plans, strategy documentation, implementation checklists, and sign-off materials for multiple projects. Created SQL queries to extract valid test scenarios for thorough analysis.

Collaborated with development and client teams to ensure project scope and objectives were achieved within designated time frames.

Served as Lead in verifying data integrity through rigorous testing during product and project implementations.

Analyzed requirements documentation to design test plans and create detailed test cases.

Partnered with multiple business units to create detailed baseline and use-case-driven test plans for applications.

Coordinated User Acceptance Testing (UAT) and System Testing efforts, chaired UAT status meetings, and ensured alignment with project milestones.

Logged and tracked Problem Notices in Mercury Test Director, monitored issue status, and retested defects post-resolution to ensure accuracy and functionality.

Developed and implemented quality assurance processes to ensure product reliability.

Senior Quality Assurance Analyst 1998 – 2004

CheckFree (aka Fiserv), Owings Mills, Maryland

Co-led the QA team on enhancement and maintenance release projects, which involved developing test strategies, estimations, and prioritization. Participated in informal design reviews to provide feedback on functional requirements and product designs and coordinated with the Project Manager on the project plan.

Developed and implemented metrics to track project progress and improve future time estimates. Streamlined regression testing by redesigning functional checklists—organized by functional modules, prioritized by critical importance, and simplified with execution steps and expected results—enabling the entire development team to participate in the release regression phase.

Identified critical system defects through meticulous testing approaches, ensuring timely resolution and verification to minimize client impact.

Enhanced documentation of QA testing practices, improving repeatability, reducing costs, and promoting standardization and best practices within the team.

Developed and implemented quality assurance strategies, processes and procedures to ensure product reliability.

Analyzed customer complaints and feedback to identify areas of improvement in products and services.

TECHNICAL AND QUALITY SKILLS

Certified Scrum Master

Manual Test Development and Execution

Problem Solving and Root Cause Analysis

Issue Analysis and Defect Reporting

Performance and Load Testing

Written Communication Skills

Waterfall and Agile Test Methodologies

Project Planning and Resource Coordination

Metrics and Reporting

Test Effort Estimation

Test Planning and Strategy Development

Collection and Analysis of Production Logs

Risk Based, Regression, Functional, User Acceptance Testing

Test Software: HP Quality-Center

Platforms: Windows, Mobile, Agile Development

Programming Language: TypeScript, HTML and XML

Security and Fraud Testing (Registration, Account, Payment Card)

Database Knowledge: MS Access, Microsoft SQL

Other Software: MS Office Suite, Team Foundation Server, JAMA, Serena Business Manager, TCAMS, Kibana

CERTIFICATIONS AND ACTIVITIES

Software Tester Certification – Software Testing Support, Inc.

ASTQB – CTFL, QA Advanced Test Analyst

EDUCATION

Harford Community College, Baltimore, Maryland

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