Team Lead Assistant Manager

HAROLD T THOMAS

OBJECTIVE

I am a driven, self-motivated individual who possesses quality leadership skill, effective communication skills, and problem solving skills. My past roles have involved motivating and coaching associates to achieve and exceed established goals. My past experiences have also enabled me to successfully and efficiently resolve complex issues.

EXPERIENCE

1989-1992 Captain D’s Memphis,TN

Assistant Manager

Exhibit through knowledge of foods, beverages, supervisory duties, service techniques,and guest interactions.

Regularly updated computer systems with new pricing and daily food specials.

1992-2006 TBC Corp Memphis,TN

Order puller, stocker, and team lead

Load and unload tire products throughout the day

I picked order and put away freight throughout the day.

I was a team lead for a group of 28 associates.

2006-2021 TBC Corp Memphis,TN

Operations Supervisor

Supervise the shift including shift meetings, safety topics, and tracking production

Supervise day-to-day activities of the associates at the site

Lead, direct and manage inbound and outbound operations to ensure that the operations staff executes service agreements at, or above the customer's standards.

Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.

Monitors and reports performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency

Assist staff with any questions concerning about the operations

2021-2024 TBC Corp Memphis,TN

Operations Manager

Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging

Public speaking, strong verbal, and written communication skills

Ability to challenge, motivate, influence, and communicate effectively.

Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.

Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.

Strong organizational, territory, time management, and customer follow-up skills

Work with other department managers to fully understand and meet customer expectations.

Exceptional Microsoft Office Skills: PowerPoint, Word, and Excel

Outstanding leadership abilities

Excellent time management skills

2024-Present TMCooking Memphis,TN

Assistant Manager

Oversees learning and development of hourly team

Organizes scheduling for front of house team members

Responsible for team development by interviewing and hiring front of house team members to maintain staffing goals

Manages the kitchen team to ensure timely and quality food delivery and resolve service issues.

Hires, trains, and retains talent to deliver extraordinary customer service.

Conducts regular inventory checks and order restaurant supplies as required to ensure adequate stock levels and prevent stock-outs

EDUCATION

1987-1989 Langston University Langston,Ok

Business Manger

SKILLS AND ABILITIES

Solid skills with Microsoft Office, Microsoft Office Tools including Word, Excel, Outlook, ASW, SAP and Kronos

Providing product information to employers, and problem resolution

Time Management, Organization and detailed Oriented

Directly supervise up to 73 associates

Carry out responsibilities in accordance with the organizations policies and procedures as well as all applicable laws

*******@*****.***

4006 COCHESE RD • MEMPHIS,TN 38118 • 901-***-****

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