Customer Service/Administrative Assistant/Receptionst

Michelle Block

CUSTOMER SERVICE / RECEPTIONIST / OFFICE PERSONNEL

VENTURA, CA • 714-***-**** • ******************@******.***

Objective

To obtain a customer service, receptionist or office personnel position within a company to help continue its success and growth

Experience

Bath & Body Works/ Cashier / Customer Service 2024-Present Ventura, CA

Cashier

Item sampling

Deliver exceptional in-store shopping experiences

Support product replenishment activities that keep the store full and abundant

Assist with floor set execution, window changes, visual presentation and marketing placement as needed

Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement

ABF Freight / Customer Service 2013 – 2015

Richmond, BC, Canada

Answered and directed phone calls to the proper departments

Scanned invoices and bills of lading into the system

Data entry

Managed filing systems

Tekmira Pharmaceuticals Corporation / Receptionist / Administrative Assistant

Burnaby, BC Canada 2008 - 2011

Answered & directed phone calls to the appropriate people

Collated and put together board meeting documents / folders

Organized and managed files

Responsible to set up and send all packages through FedEx

Provided administrative support and customer service to clients and internal staff.

Managed office and kitchen supply inventory

Munchkin, Inc. / Customer Service Representative 2004 – 2007

Van Nuys, California

Addressed customer complaints over the phone and email

Sent out replacement products to customers

Filled and booked orders into the system

Trade show assistance

Picked and pulled orders in the warehouse

Responsible for managing the postage machine

TOGO’S / Team Leader 1999 – 2002

Tarzana, California

Open / close store

Cashier / close out registers, count drawers

Store inventory

Catering

Sandwich maker

Education

Keiser University, AA in Paralegal Studies

Calabasas High School, High School Diploma

Skills & abilities

Listening to customers with the goal of understanding their needs and finding ways to meet them

Reliability and punctuality

Professional appearance and demeanor

Detail oriented

Strong interpersonal skills

Microsoft Office (Excel, Word & Outlook)

Appointment scheduling

Filing

Ability to be flexible and empathetic when helping customers make decisions, resolve problems, and answer questions.

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