General Manager Assistant

Ken Rochefort

Hard working and reliable

Panama City, FL 32401

*************@*****.***

+1-850-***-****

Willing to relocate to: Panama City, FL

Authorized to work in the US for any employer

Work Experience

Shift Manager (full-time)

Hardee's-Panama City Beach, FL

September 2022 to September 2024

Assistant General Manager

Checkers & Rally's Drive-In Restaurants-Marrero, LA February 2020 to October 2022

• Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow

• Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team

• Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms

• Ensured compliance with company policies, procedures, and regulatory requirements across all departments

• Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans

• Conducted regular performance evaluations of staff members to provide constructive feedback for professional development purposes

• Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions

• Increased revenue through effective upselling techniques resulting in an XX% increase in average transaction value

Appliance Repair Technician

Budget Appliance Service-Panama City Beach, FL

June 2009 to November 2019

Ran service calls and repaired appliances

• Performed routine maintenance on appliances to ensure optimal performance and prevent future breakdowns

• Diagnosed and repaired various types of appliances, including refrigerators, ovens, dishwashers, washers, and dryers

• Utilized diagnostic tools and equipment to identify the root cause of appliance malfunctions

• Replaced faulty parts and components in appliances to restore functionality

• Calibrated and adjusted appliance settings according to manufacturer specifications

• Provided excellent customer service by addressing client concerns and answering questions about appliance repairs

• Maintained accurate records of all repairs performed, including parts used and labor hours spent

• Collaborated with manufacturers' technical support teams for complex troubleshooting scenarios

• Stayed up-to-date with the latest industry trends, technologies, and repair techniques through continuous learning initiatives

• Ensured compliance with safety regulations while working on electrical systems within appliances

• Managed inventory of replacement parts to ensure availability for timely repairs

• Responded promptly to service requests from clients in a professional manner

• Educated customers on proper usage and maintenance practices to extend the lifespan of their appliances

• Worked efficiently under pressure in high-demand situations such as peak seasons or emergencies

• Successfully resolved XX% of customer complaints related to appliance malfunctions within a short turnaround time

• Completed an average of XX repair jobs per week with a high level of accuracy

• Mentored new technicians by providing guidance on troubleshooting techniques

• Implemented preventive maintenance programs for commercial clients resulting in reduced downtime by XX%

• Collaborated with sales team members to provide technical expertise during product demonstrations

• Demonstrated exceptional problem-solving skills when faced with complex appliance issues

• Conducted thorough inspections of appliances to identify potential issues before they escalated into major problems

• Implemented a tracking system for warranty repairs, resulting in improved efficiency and customer satisfaction

Education

12th

Lynn Haven, FL

March 1983 to July 1986

Skills

• Kitchen management

• Mechanic Experience

• Hotel experience

• Facilities Maintenance

• Restaurant experience

• POS

• Merchandising

• Welding

• Culinary experience

• Equipment Repair

• Mowing

• Restaurant management

• Casual dining experience

• Automotive Repair

• Heavy lifting

• Payroll

• Team management

• Fashion retail

• Field Service

• Caulking

• Plastering

• Glass Installation

• Lawn Care

• Suspension

• Negotiation

• Service Technician Experience

• Cash handling

• Automotive repair

• Conflict management

• Cash register

• Retail sales

• Production planning

• Plumbing

• Electrical Experience

• Construction Management

• Door Hanging

• Leadership

• Appliance Repair

• Blueprint Reading

• Customer service

• Project management

• Upselling

• Carpentry

• Communication skills

• Trim Carpentry

• Supervising experience

• Handyman

• Guest services

• Remodeling

• Cooking

• Drywall

• Food handling

• Mechanical Knowledge

• Refrigeration

• HVAC

• Painting

• Employment & labor law

• Management

• Hospitality

• Serving

• Sales

• Brake Repair

• Pool Maintenance

• Low Voltage

• Landscape Maintenance

• Construction

• Blueprint reading

Certifications and Licenses

ServSafe

NRP Certification

Driver's License

Contact this candidate