Customer Service Call Center

Document.pdf

Cathyrn Ray

*** **** **** *** *** 7E Calhoun City Ms, 38916

Email: *************@******.***

Phone #: 662-***-****

Dedicated Customer Service professional with excellent customer service skills.

Looking to utilize my skills in a professional environment.

EXPERIENCE.

Calhoun City Nursing Home 2017-2018

Taking care of patients, caring for their needs, & their rooms.

SPRINT MART 2018-2021

Provides member service by acknowledging the member and identifying member

needs; providing guidance and support to members regarding self- service

technology; assisting members with purchasing decisions; locating merchandise;

resolving member issues and concerns; and promoting the company's products and

services

Remote Technical and Billing Support Advisor 2021 -2023

Teleperfromance -Technical support agent taking calls from customers providing

customer service to resolve technology challenges through a series of

troubleshooting activities and knowledge-based research in a virtual call center

environment.

Technical support agent taking inbound calls from customers providing customer

service to resolve technology challenges through a series of troubleshooting

activities and knowledge- based research in a virtual call center environment.

Answered customer questions and concerns about billing.

Receive payments from customers and answer all questions regarding any billings.

Update all account records with new balances and related data.

EDUCATION

Vardaman High School

Special Skills: Positive attitude, quick learner, follows directions to detail,

cooperative worker. Ability to remain calm under extreme pressure.

SKILLS

Communication Multitasking

Prioritizing

Organization

Technical Skills

Interpersonal Skills

Initiative and Problem solving abilities Dependability

SAP experience

Microsoft office & excel

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