Customer Service Quality Control
Resume:
CONTACT
Kansas City, Missouri *****
**********@*****.***
SKILLS
Client Relations
Customer Service
Quality Control
Credit and Cash Payments
Safety and Security Procedures
Complaint Handling
Active Listening
Prioritization
Sales and customer service
Customer service abilities
Friendly customer service
Customer service and retention
Client relations and customer service
Customer service and communication skills
Telephone etiquette
Attention to detail
Verbal and written communication
Listening skills
Office organization
Team collaboration
Data entry
Front office management
Guest relations
Complex Problem-solving
Work prioritization
Mail handling
Hospitality best practices
MARY WINDT
EXPERIENCE
Customer Service VIP Cleaners - Independence, Missouri
09/2023 - 12/2023
Developed customer service skills through daily interactions with customers
Created an environment that promoted customer service excellence
Analyzed customer feedback to improve customer service strategies
Resolved customer service inquiries in a timely manner while demonstrating exceptional customer service skills
Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
Processed payments received from customers via cash or credit card transactions accurately and efficiently.
Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Monitored front desk traffic to support customer satisfaction.
Updated client contact information regularly in order to keep accurate records of communications sent out.
HWY Contractor Untied States Postal Service - Kansas City, Missouri
06/2011 - 01/2023
Successfully managed multiple projects simultaneously, ensuring deadlines were met and tasks completed accurately
Communicated effectively with clients regarding their specific needs and expectations
Collaborated with team members to ensure quality control standards were met on all projects
Assisted team members on ongoing follow-up for reports and deliverables
Worked directly with clients to identify workflow, communication and other customization requirements
Developed and maintained relationships with clients to ensure satisfaction with the final product
Prioritized workflow and managed schedules to deliver completed projects under deadline
Implemented security practices to preserve assets and minimize liabilities
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