Front Desk Administrative Assistant

ROBIN WESTBROOK

***** ******** **** *** *******, TX 78253 210-***-**** **************@*****.***

I am a self motivated individual with over 12 years of Administrative Assistant experience in front desk management and customer service that multi-tasks and requires minimal to no supervision. I work well with others or by myself to achieve high quality output by leveraging strong communication, and organizational skills to enhance office efficiency. Skilled in scheduling and implementing digital solutions, contributing to improved customer satisfaction and operational effectiveness. Committed to fostering teamwork and continuous improvement in administrative processes while adapting to innovative technologies. Demonstrates strong organizational and problem-solving skills, MS office proficiency and multitasking abilities. Passionate about delivering exceptional service and eager to apply extensive experience.

EXPERIENCE

JUN 2013 - PRESENT

Receptionist, Miller Plumbing, San Antonio, TX

Manages front desk operations addressing client concerns, resolving scheduling conflicts, and providing updates on project progress. Coordinates client communications while maintaining a welcoming atmosphere for visitors.

Demonstrates the ability to work with various communication technologies with answering phone calls, emails, working knowledge of MS office, and outlook

Scheduling over 30 new start homes every month which entails going over plans, making sure they match the purchase order with all the options for each house, and printing documents needed for the house. Making sure the house has their permit before we start work. Communicating with the construction manager when they would schedule new starts for their homes.

Providing information on plumbing services, pricing estimates, and project details to potential clients.

Request purchase orders for work that was completed and/ or extra work that needs to be completed on job site

I process over 50 incoming and outgoing calls with precision, ensuring all calls are processed the next day or at the homeowner's earliest convenience. I ask targeted questions to identify customer needs, leveraging proven problem-solving, negotiation, and decision-making skills.

Developed an efficient filing system

Built strong relationships with construction managers and customers

Handled multiple administrative tasks, maintained an organized office

Coordinates with all 35 employees to make sure their license is up to date. The plumber has to renew his license once a year, I make sure they are renewed so the company nor the plumber are fined by the Texas State Board.

Coordinates with the owner to make sure all 35-40 fleet vehicles are up to date on their registration

Can defuse and redirect difficult and complex situations between the customer and/or construction managerWe don’t have official IT support so I have become the de facto IT “super user”, thus I am regularly asked to assist with IT issues and/or questions

Coordinates with 5-6 different cities once a year to make sure they have the updated insurance and master Plumbing license to get the permits for the houses we do

EDUCATION

Diploma 2000- 2004

Earl Warren High School, San Antonio, Tx

JRTOC, Top five leader my Junior and Senior year

Medical Coding and Billing, Kaplan University, Davenport, IA

SKILLS

Time Management

Multi-tasking

MS Office

Customer Service

Administrative Support

Scheduling

Record Keeping

Communication

Organization

File Management

Problem-Solving

Data Entry

Tech Support

Leader

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