Customer Service Tax Credit
Resume:
RUTH HARRIS
************@*****.***
Description
• A resourceful and dynamic professional with an extensive leasing, properties and rental agreements, background experienced in securing Delinquent Rent, supervising staff, maintenance and vendor personnel.
• In charge of monthly reports, while keeping property maintained in a desirable condition with high occupancy.
• Experience in (LIHTC) Low-Income Housing Tax Credit/section 8 housing knowledge.
• Ensures resident files and other documentation complies with all HUD and LIHTC rules and regulations.
• Welcome challenges that allow opportunities to exercise managerial skills for special projects. Also, help promote work environment positively and to help bring in prospective residents/clients relationships.
• Experienced in preformatting all property court evictions. Key Skills
• Microsoft Word, Outlook, Excel and PowerPoint Onesite, Yardi, 10 key Housing Program Scheduling
• Marketing Tax Credit Budgeting
• Speak little Spanish
• Excellent written and verbal communication
• Property and Lease Management
• Client and Resident Retention
• Team Player
• Property Maintenance Coordinator
• Autonomous Resolution Customer Service Relationship Budgets and Time Management Employment History
The Way Apartments, Tx December 2019-Present
Leasing Manager
• Unit inspections and Vendor Scheduling, Residential property leasing and court eviction
• Day to interactions with on-site residents, walking the property, and making sure it is at its absolute best
• Market survey reports
• Handled leasing applications and submit applications for approval
• Assist with all property records, tenant files, financial accounts, and maintenance issues
• Assisting residents with various tasks and conflict resolution/service request
• Excellent Google reviews with The Way Apts
DOLL’S Thrifty House, TX April 2014-October 2020
Operational Manager
• Manage selling of clothing and houseware
• Maintain A/R and cash collections
• Oversee all store direct receiving of merchandise Aritz Insurance, Tx January 2010-December 2013
Customer Service Agent
• Developed insurance quotes and collect insurance payments
• Assisted team with client contracts and various duties Smith Creek Apartments, Tx January 2008-January 2010 Property Manager
• Managed on-site property of general operations of the property and resident relations
• Maintenance coordination of the property’s assets, Supervising Staff, Engineering to ensure management’s goals were being met
• Effectively managed property in the most cost-effective manner
• Ensures resident files and other documentation complies with all HUD and LIHTC rules and regulations
• Responsible for submitting check vouchers for vendor payments, creating marketing flyers
• In charge of monthly reports, while keeping property maintained in a desirable condition with high occupancy
• Responded to residents concerns in a timely manner and negotiated housing contracts rental rate
• Maintained properties appeal, physical condition assessment, with excellent make ready units
• Submitted weekly payroll documents and the required financial and occupancy reports to management, owners and DHA
• Collected rents and security deposits. Prepared small claims court actions for evictions when necessary Alpha Barnes Real Estate Services – Dallas, Tx July 2005-January 2008 Senior Manager/At the Masters (144 Units) – LIHTC
Senior Manager/St. Augustine Estate Seniors (150 Units) – LIHTC
• Managed on-site multi-properties with little supervision of general operations of the property, leasing, resident relations and maintenance coordination of the property’s assets, supervising Leasing Staff and Engineering
• Maintenance to ensure that management’s goals were being met. Effectively managed property in the most cost- effective manner possible so as to achieve maximum net operating income
• Maintained properties appeal, physical condition assessment and building maintenance that needs appearance and excellent make ready units. Assist property coordinator with activities for children and seniors on property
• Submitted weekly payroll documents and the required financial and occupancy reports to management, owners and DHA
• Assistant planning coordinator for senior events and marketing ads (St Augustine Estate)
• Consulted with local business and churches apart of marketing experience for a positive good place for residents to call home. Collected rent payments.
Alton Management-Dallas, Tx
Property Manager/Oakwood Creek Condos(80 units) January 1999-July 2005
• Managed on-site and in charge of daily property function, responded to resident and owner concerns
• In charge of monthly reports while keeping property maintained in a desirable condition with high occupancy
• Scheduled activities for property
Education
1. C.A.M.1.-Dallas, Tx
2. (Business Credit)-Restate Hours Richland College-Dallas, TX 3. (Business Credit)-Restate Hours Northlake College-Dallas, Tx 4. High School, Pine Bluff School District-Arkansas
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