Customer Service Data Entry

Anne M. Cothran

** ****** ******** *****, *****, IL 60123

Cell 847-***-****

E-mail: ********@*******.***

Objective: Professional with over 10 years strong of Administration Assistant and Data Entry experience. Outstanding interpersonal skills, motivated. Also have decision-making and organizational skills.

Experience:

January 2013 – May 2024

BHFX, Arlington Heights, IL

DIGITAL ARCHIVING

Manipulate data to create a portfolio for customers from construction projects

Converting files into PDF

Utilized construction drawings and documents to needed information

Crop, Rotate Document, Find & Replace

Archive, Catalog, Index

Adobe Software, Imagination, Access, Excel, Word

Self-directed

COVERED ONLINE PLAN ROOM

Coordinated with 6 different locations to get construction bid projects available to the public online

Communicated with clients to fulfill their project requirements in a timely fashion

Sent email blasts of bid invitations and addenda when requested

Maintained a contractor database of over 9900 users

September 2014 – Present

Meijer, Elgin, Illinois

Merchandise Associate

Assisted customer service in returning stock to be re-merchandised

Provided excellent customer service when needed

Assist’s customer with locating item or price check

Merchandised Retail Floor

Identified Damaged merchandise and addressed issues

April 2011 – December 2012

Elgin Community College

Attended classes:

Medical Terminology

Business Communication

Excel

Computer Typing

March 2008 - March 2011

Champion Environmental Services, Inc., Gilberts, IL

Administrative Assistant/Receptionist

Cross trained in operations process, accounts payable

Organized Bids for projects

Managed employment applications and maintained files

Greeted Visitors, answered phones

Order and maintained office supplies, equipment

Answer phones, greeted visitors

July 2006 - November 2007

Continental Web Press, Itasca, IL

Administrative Assistant/Receptionist

Support and assisted COO and other Executives

Arranged all Travel plans

Processed all incoming and outgoing

Assisted with quotes

Operated multi-lined phone system

Entered UPS data into Versa term

Assisted Customer Service with orders

Distributed Bills of Lading to Customer Service

February 2006 - May 2006

RTC Industries, Rolling Meadows, IL

HR Assistant (Temp)

Create and maintain personal files in HRIS and ADP

Create New Hire Packets

Maintain Attendance Controller

Relieve front desk/switchboard

Education

Community College Elgin -Degree in progress Office Admin Technology

Technical College of the Low Country Beaufort, SC -Degree in progress Computer Science

References upon request

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