Accounts Receivable Port Saint
Resume:
Katty J. Alvarez
Port Saint Lucie, FL 34983
********@*****.***
A results-driven professional with diverse business experience and strong analytical, decision-making, and negotiation skills. A collaborative team player capable of interacting effectively with individuals at all levels. Quick to learn, hardworking, and committed to becoming a top producer within an organization. Proficient in Sales Force, Sage, Maxio, Banquets, Stripe, Microsoft Office Suite Excel, Word, PowerPoint, Excel Pivot Table, QuickBooks. Bilingual in Spanish and English with a typing speed of 75 wpm. Work Experience
Accounts Receivable / Billing Specialist
HHAeXchange – New York
Feb 2022 – Jan 2025
• Managed company billing process, including generating invoices and tracking payments
• Resolved billing discrepancies and maintained customer account records
• Handled collections and ensured timely, accurate billing to clients
• Utilized billing software: Maxio, Sage Intact, and Salesforce
• Demonstrated strong attention to detail in billing tasks Accounts Receivable Specialist/AR Team Lead
Change Healthcare - Port Saint Lucie, FL
May 2015 to 2022
• Follow up on outstanding accounts receivable (A/R) for all payers, including self-pay and denial resolutions.
• Handle correspondence related to insurance and patient accounts, contacting insurance carriers, patients, and facilities for maximum payment.
• Work with EDI transactions and ERA files, reconciling carrier submissions, edits, and rejection reports.
• Research and resolve accounts on Delinquent Insurance, Collection Ledger, and Government Payor reports to maximize reimbursement.
• Oversee teamwork flow to ensure productivity standards are met.
• Meet client metrics and identify issues or trends for management review.
• Train team members and conduct monthly audits to ensure compliance and accuracy. Patient Service Representative Team Lead
McKesson Inc. Port Saint Lucie, FL
September 2013- May 2015
• Answer patient calls and research issues to ensure maximum profitability for clients.
• Review claims to verify payer-specific billing requirements are met.
• Follow up on billing, determine and apply appropriate adjustments.
• Respond to inquiries and update accounts as needed.
• Meet productivity standards based on client metrics.
• Identify issues or trends and report them to management.
• Train other auditing and QA personnel (PSRs) as assigned. Office Manager/ Customer Service Manager
Maxxon Home Health Care, Inc - Palm City, FL
2012 to 2013
• Managed day-to-day operations of office and staff.
• Traveled off-site to establish training and operational guidelines for new call center location.
• Assisted with validation process to ensure timely billing of accounts.
• Handled all phases of Medicare Audit process, from initial audit through ALJ.
• Collaborated with quality assurance staff to maintain high-quality service for all patients. Customer Service & Sales Supervisor
Support Plus Medical - Port Saint Lucie, FL
2008 to 2010
• Responded to a high volume of customer phone calls, addressing inquiries with empathy and professionalism.
• Assessed customer needs, clarified issues, and resolved billing and basic service problems efficiently.
• Supervised, scheduled, and coordinated service appointments for existing customers to ensure timely delivery.
Education
Business Studies
Lehman College
The Wood School
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