Customer Service Call Center
Resume:
Latoria McMiller
Customer Service Specialist
Contact
Savannah, Georgia 31405
*******************@*****.***
Career Objective
Seeking a customer service opportunity with a company, where I can use my professional skills and techniques to give the best experience to the customers while exceeding company’s standards and goals.
Key Skills
24 years Customer Service
Communication
Time Management
Leadership
Education
June 1998
Windsor Forest High School
Savannah, Georgia
Certificates
Customer Service Training
February 2022
Microsoft Word Training
Currently Enrolled
Microsoft Excel Training
Currently Enrolled
Experience
May 2022- now
Foundever Call Center
January 2017 – March 2022
Concentrix Call Center • Client Advisor • Savannah, GA
●Assisted with customers with payments.
●Assisted customers with information needed to speak with loan officers about refinancing or purchasing new homes.
●Directed calls to correct department for customer needs.
●Provided information for loans that are already paid off needing documents.
●Contacted loan officers for information on status of their loan.
●Sent skype messages to loan offices to contact customers.
●Made outbound mortgage welcoming calls to ensure customers that loans all documents and call backs will be available in a timely manner.
September 1998 – April 2016
Arby’s • Shift Leader/Supervisor • Savannah, GA
●Greeted customers as they approached drive thru window or counter.
●Answered any questions that customers may have regarding ingredients and availability of menu.
●Took orders for food and drinks and input them into database accurately.
●Provided customers with payment information and took cash or processed credit cards through register and point of sale system.
●Assisted food preparation staff in prepared, checked and packing food items keep in mind the company’s specific instructions.
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